Chona Cando
Cubao, Metro Manila,00
Summary
Dynamic professional with a proven track record in customer service and sales, notably at Ibex Global Solutions. Excelled in problem-solving and adaptability, consistently exceeding performance metrics. Skilled in computer literacy and critical thinking, I significantly contributed to sales growth and customer loyalty through strategic upselling and empathetic dispute resolution.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Ibex Global Solutions
08.2018 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Assistant Sales Coordinator
TDS Airconditioning Industries
08.2009 - 10.2009
- Monitored competitor activities to stay abreast of market developments, informing strategic decisions aimed at maintaining a competitive edge within the industry.
- Organized promotional events to boost product exposure, leading to increased sales opportunities and brand awareness.
- Collaborated with cross-functional teams on special projects, effectively managing resources to achieve desired outcomes within tight deadlines.
- Supported sales team in achieving monthly targets through diligent coordination of tasks and schedules.
Service Crew/Cashier
Jollibee Robinson's Metro East
04.2005 - 09.2005
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
BBA - Major in Marketing
Polytechnic University Of The Philippines
Sta Mesa Manila 05-2006
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Patience and Professionalism
- Adaptability and Flexibility
- Time Management
- Computer Literacy
Languages
Spanish
Elementary (A2)
Timeline
Customer Service Representative
Ibex Global Solutions
08.2018 - Current
Assistant Sales Coordinator
TDS Airconditioning Industries
08.2009 - 10.2009
Service Crew/Cashier
Jollibee Robinson's Metro East
04.2005 - 09.2005
BBA - Major in Marketing
Polytechnic University Of The Philippines
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