Chona Banaag

As a dispatcher I am responsible in making sure that all the different sites that we have are satisfied with quality of service that we offer.

Responsible in making sire that Security Officers that we send to each client meet or exceed their expectations.

Credentials and qualifications of each guards must be well familiarized to achieve the best clients' satisfaction and needs.

• Created detailed sales presentations to communicate product features and market data.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
• Maximized customer retention by resolving issues quickly.

• Helped callers locate specific businesses, residences or public buildings with mapping assistance.
• Accessed number directories to provide relevant information to callers.
• Completed and forwarded forms for listing corrections, incidents and emergency calls to correct personnel.
• Connected local and long distance calls.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Updated account information to maintain customer records.
• Responded to customer requests for products, services, and company information.
• Answered customer telephone calls promptly to avoid on-hold wait times.