Summary
Overview
Work History
Education
Skills
Mother Name
Father Name
Personal Information
Timeline
Generic
Chiza Dolor

Chiza Dolor

Operations Manager
Valenzuela City

Summary

Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.

Overview

14
14
years of professional experience

Work History

Operations Manager

Alorica
02.2022 - Current
  • Ensure all operations are carried on in an appropriate, cost-effective way.
  • Improve operational management systems, processes and best practices.
  • Help the organization’s processes remain legally compliant.
  • Formulate strategic and operational objectives.
  • Perform quality controls and monitor production KPIs.
  • Recruit, train and supervise staff.
  • Find ways to increase quality of customer service.

Team Leader

Alorica
09.2018 - 02.2022

Subject Matter Expert

Alorica
08.2016 - 08.2018

Technical Support Representative

Alorica
01.2016 - 07.2016

Customer Service Representative

FIS Global Solutions
10.2015 - 01.2016

Product Trainer

Focus Direct Inc.
01.2013 - 10.2015

Team Leader

Focus Direct Inc.
10.2011 - 01.2013

Customer Service Representative

Focus Direct Inc.
03.2011 - 09.2011

Education

Associate of Applied Science - Certificate in Health Aide Services

Province of Negros Occidental School of Nursing
Cadiz, Province Of Negros Occidental, Philippines
04.2001 -

High School Diploma -

Victorias National High School
Victorias City, Province Of Negros Occidental, Philippines
04.2001 -

Skills

    Operations management

    Problem-solving

    Customer service

    Performance monitoring

    MS office

    Team leadership

    Data analysis

    KPI tracking

    Decision-making

    Staff training

    Employee motivation

    Project leadership

    Performance evaluations

Mother Name

Ma. Sol Dolor, Housewife

Father Name

Warlito Dolor, Deceased

Personal Information

  • Age: 35
  • Height: 5'2
  • Weight: 120 lbs.
  • Citizenship: Filipino
  • Date of Birth: 12/01/89
  • Gender: Female
  • Marital Status: Single
  • Religion: Roman Catholic
  • Place of Birth: Negros Occidental

Timeline

Operations Manager

Alorica
02.2022 - Current

Team Leader

Alorica
09.2018 - 02.2022

Subject Matter Expert

Alorica
08.2016 - 08.2018

Technical Support Representative

Alorica
01.2016 - 07.2016

Customer Service Representative

FIS Global Solutions
10.2015 - 01.2016

Product Trainer

Focus Direct Inc.
01.2013 - 10.2015

Team Leader

Focus Direct Inc.
10.2011 - 01.2013

Customer Service Representative

Focus Direct Inc.
03.2011 - 09.2011

Associate of Applied Science - Certificate in Health Aide Services

Province of Negros Occidental School of Nursing
04.2001 -

High School Diploma -

Victorias National High School
04.2001 -
Chiza DolorOperations Manager