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Chito Famini Jr
Virtual Assistant
Taguig City
Summary
As a Business Virtual Assistant with a degree in Psychology, I bring strong communication, interpersonal, and problem-solving skills to the table. I have extensive experience in customer service, social media management, and HR administration, as well as proficiency in Microsoft and Google applications. With a proactive and organized approach to work, I am able to handle data entry and other administrative tasks efficiently. My strong time-management skills and ability to work independently make me a reliable and effective team member.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Social Media Manager
Pineapple Staffing
Taguig City
03.2022 - Current
- Created and executed social media campaigns
- Generated leads and increased brand awareness
- Managed various social media platforms, including Facebook, Instagram, and Twitter
- Analyzed data and metrics to track the success of campaigns and identify areas for improvement
- Made informed decisions about campaign strategies and target demographics, which led to improved engagement and increased sales
Clinical Psychology Intern
The Masters Psychological Services
Manila
02.2023 - 03.2023
- Conducted intake assessments and administered psychological tests
- Provided counseling to clients under the supervision of licensed psychologists
- Developed strong interpersonal and communication skills while working with clients
- Maintained confidentiality and professionalism when dealing with sensitive information
Junior Partner
Circa Logica Group
Taguig City
09.2022 - 11.2022
- Assisted in the recruitment process, including posting job openings, screening resumes, and scheduling interviews
- Coordinated employee training and development programs
- Maintained employee records and files
- Handled administrative tasks and provided support to HR team
Senior Process Executive
Cognizant
Taguig City
10.2019 - 08.2021
- Managed corporate emails and internal communications
- Filed documents and managed administrative tasks
- Streamlined processes and ensured smooth operations
Technical Support Representative
Sykes
Taguig City
01.2018 - 03.2019
- Provided software and hardware technical support for clients
- Resolved customer issues promptly and efficiently
- Answered queries and provided quality customer service
- Successfully helped clients overcome technical difficulties, resulting in positive customer feedback
Customer Service Representative
Teleperformance
Taguig City
02.2017 - 01.2018
- Handled customer inquiries, complaints, and disputes related to financial transactions
- Assisted customers with various banking products and services, including loans, credit cards, and savings accounts
- Maintained accurate and detailed customer records
- Achieved high customer satisfaction ratings through effective communication and problem-solving skills
Education
Bachelor of Arts - Psychology
Jose Rizal University
Mandaluyong City 06.2019 - 06.2023
Skills
Social Media Management
undefinedSoftware
Wix
Microsoft Office
Adobe Premier Pro
Google Suite
Google Ads
Timeline
Clinical Psychology Intern
The Masters Psychological Services
02.2023 - 03.2023
Junior Partner
Circa Logica Group
09.2022 - 11.2022
Social Media Manager
Pineapple Staffing
03.2022 - Current
Senior Process Executive
Cognizant
10.2019 - 08.2021
Bachelor of Arts - Psychology
Jose Rizal University
06.2019 - 06.2023
Technical Support Representative
Sykes
01.2018 - 03.2019
Customer Service Representative
Teleperformance
02.2017 - 01.2018
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