Chi Seung Park

• Recognized top performers within the team through incentive programs, fostering a competitive yet collaborative environment in pursuit of shared goals.
• Developed strong relationships with clients for long-term business growth and sustainability.
• Attracted top talent through strategic recruitment initiatives designed specifically for identifying skilled outbound sales professionals who demonstrated a proven track record of success in similar roles or industries.
• Optimized internal processes to minimize administrative burden on the sales team, allowing them more time dedicated to pursuing leads and closing deals.

FTD for koreanclients andRetention for Chinese

FTD for Korean clients

Retention for Chinese

• Improved customer satisfaction by promptly addressing and resolving technical issues.
• Managed ticketing system effectively, prioritizing urgent requests while maintaining overall response time standards.
• Trained new team members on company-specific software applications, ensuring seamless integration into the help desk team.
• Actively participated in ongoing professional development opportunities to stay current on industry trends and best practices in IT support operations.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
• Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
• Increased overall company performance by implementing strategic management initiatives and streamlining operations.
• Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.