Chino Chest Cruz
Malabon
Summary
Dynamic hospitality professional with extensive experience at P&O Australia, excelling in customer service and order accuracy. Proven ability to enhance guest satisfaction through effective communication and upselling techniques. Committed to maintaining high food safety standards while collaborating with team members to ensure seamless operations in fast-paced environments.
Hardworking professional with energetic personality and strong cleaning skills. Properly handles heavy equipment, cleaning chemicals and supplies. Monitors building security and safety by locking doors and checking electrical appliance use to prevent hazards.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Housekeeping Room Attendant
Re sol no mori
Ichihara
08.2024 - 11.2024
Restaurant Waiter
P&O Australia
Manila
04.2016 - 06.2021
- Greeted guests and provided menu details
- Took accurate food and beverage orders
- Delivered meals promptly to tables
- Always Smile
- Give your best to satisfy the customers
- Assisted with table setup and cleaning
- Coordinated with kitchen staff for order accuracy
- Responded to guest inquiries and requests
- Processed payments using point-of-sale system
- Maintained knowledge of daily specials
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Resolved customer complaints in a polite manner according to company policy.
- Checked on guests during meals to ensure satisfaction with each course.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Greeted customers, provided menus and answered questions about menu items.
- Provided exceptional service to high volume of daily customers.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Assisted guests with making food and beverage selections.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Replenished stocks of napkins, silverware and other dining room supplies as needed.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Complied with all health department regulations regarding food handling, storage and sanitation standards.
- Took accurate food and drink orders, using a POS ordering software system.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Verified that prepared food met all standards for quality and quantity before serving it to customers.
- Demonstrated up-selling techniques when appropriate to increase restaurant sales.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Participated in banquets or catering functions held outside restaurant premises.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Stocked service areas with supplies during slow periods.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Filled condiments and napkin containers during slack periods.
- Explained menu items, describing ingredients and cooking methods upon request.
- Served food and beverages to patrons and confirmed complete orders.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Captain Waiter
Miramar
Fujairah
09.2014 - 02.2016
Hotel Waiter
Solaire casino resort
Pasay
Hotel Waiter
Sulo rievera
Quezon City
Education
Hotel Restaurant Management And Cruise Line - Hotel, Resort And Restaurant Management
Lyceum of The Philippines
Manila06-2011
Skills
- Food safety compliance
- POS system operation
- Customer service
- Order accuracy
- Table setup and cleaning
- Team collaboration
- Upselling techniques
- Time management
- Effective communication
- Adaptability
- Inventory management
- Chemical safety knowledge
- Supply inventory management
- Equipment maintenance
- Restocking supplies
- Sanitization procedures
- Guest relations
- Hospitality standards knowledge
- Mini-bar replenishment
- Customer service-focused
- Health and safety
- Emergency protocols
- Multitasking and prioritizing
- Clear communication
- Excellent communication
- Health and safety compliance
- Reliability
Languages
English
First Language
English
Upper Intermediate (B2)
B2
Certification
- Best waiter in cruise ship pacific aria
Affiliations
- Basketball
Timeline
Housekeeping Room Attendant
Re sol no mori
08.2024 - 11.2024
Restaurant Waiter
P&O Australia
04.2016 - 06.2021
Captain Waiter
Miramar
09.2014 - 02.2016
Hotel Waiter
Solaire casino resort
Hotel Waiter
Sulo rievera
Hotel Restaurant Management And Cruise Line - Hotel, Resort And Restaurant Management
Lyceum of The Philippines