Chinnie Mallari
Sales Specialist
Baguio City
Summary
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Sales Specialist
IHG
Baguio City
08.2021 - 09.2022
- Interacted with approximately 60 customers daily to provide personalized product guidance, resolve issues and open new accounts.
- Provided first-rate service to all customers and potential customers.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
Customer Service Representative
e-Bay
Baguio City
11.2019 - 05.2021
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Bachelor of Science - Computer Science
Systems Plus College Foundation
Angeles City, Pampanga 06.2013 - 04.2017
Skills
Fluent in English
Timeline
Sales Specialist
IHG
08.2021 - 09.2022
Customer Service Representative
e-Bay
11.2019 - 05.2021
Bachelor of Science - Computer Science
Systems Plus College Foundation
06.2013 - 04.2017
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