Summary
Overview
Work History
Education
Skills
Timeline
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Chin Chin Biating

Chin Chin Biating

CSR
Davao City

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience
1
1
year of post-secondary education

Work History

CSR, Sales

Vxi Global Holdings
Davao City
08.2021 - 10.2021
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

CSR, Sales

IQOR
Davao City
04.2015 - 06.2015
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Processed customer service orders promptly to increase customer satisfaction.

Education

Bachelor Of Administrative Studies - Banking And Financial Support Services

PWC of Davao
Juna Subd.
06.2020 - 03.2021

Skills

    Sales expertise

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Timeline

CSR, Sales

Vxi Global Holdings
08.2021 - 10.2021

Bachelor Of Administrative Studies - Banking And Financial Support Services

PWC of Davao
06.2020 - 03.2021

CSR, Sales

IQOR
04.2015 - 06.2015
Chin Chin BiatingCSR