CHINA MAE BENGIL
Customer Support/Technical Support
Trece Martires City
Summary
Experienced customer service professional adept at delivering exceptional support and resolving complex issues through effective communication and adaptability in dynamic environments. Recognized as a highly collaborative team player dedicated to achieving results and upholding high standards. Skilled in conflict resolution, communication, and technical troubleshooting with a strong background in customer support. Focused on team collaboration and achieving results, able to adapt seamlessly to changing needs. Reliable and approachable with a talent for building rapport and efficiently resolving client issues.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Customer Support Associate
Mindbloom
09.2024 - Current
- Respond promptly to client outreach and resolve client issues quickly and efficiently through email, chat, and text messaging.
- Respond promptly to external and internal customers (Mindbloom Clients and Providers) and Mindbloom partner pharmacies through email, chat, and text messaging.
- Work on administrative tasks assigned to the Support Team which includes and is not limited to: Processing Cancelations, Refunds and Payments, Outbound Messaging for milestone changes and notifications. Accurate encoding/documentation for internal partners.
- Relay all necessary information to our internal team regarding customer matters.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
Email Support Representative
Poppi
01.2025 - 06.2025
- Maintained a high level of accuracy in all email correspondences, ensuring that customers received clear and concise information to address their inquiries effectively.
- Assisted customers with product troubleshooting and provided relevant solutions to ensure their needs were met.
- Assisted in reducing response times by creating pre-written responses for frequently asked questions from customers.
- Managed a high volume of emails daily, prioritizing tasks to maintain productivity and efficiency.
Customer Support/Technical
Wesper
03.2024 - 08.2024
- Patient Onboarding: Provide personalized guidance to patients, ensuring they understand the functionalities of the sleep management kit and how to navigate the Wesper app effectively.
- Issue Resolution: Act as a liaison between patients and the client to address tech issues related to the app or kit.
- Documentation: Maintain accurate records of all communications and interactions.
- Collaboration: Work closely with internal teams to resolve issues efficiently.
- Compliance: Ensure adherence to all relevant regulations and compliance standards in the prescription verification process.
Customer Support
Photon
12.2023 - 03.2024
- Prescription Verification: Contact pharmacies via phone to confirm the receipt of patients' prescriptions and verify the accuracy of the information.
- Issue Resolution: Act as a liaison between patients and pharmacies to address prescription-related problems, such as missing or incomplete information or medication availability.
- Documentation: Maintain accurate records of all communications and interactions with pharmacies.
Email Support
PTW
11.2023 - 12.2023
- Highlight your accomplishments, using numbers if possible.
- Provide exceptional customer service by replying through email and fulfilling customer needs and concerns and resolving issues in a timely and efficient manner.
- Collaborate with other team members to provide a seamless customer experience across all touchpoints.
Assistant- Appointment Setter
Jaguar Power Sports
03.2023 - 11.2023
- Set appointments for clients' sales and marketing teams through cold calling, email outreach, and social media campaigns.
- Close sales by presenting the benefits of our clients' offerings and handling objections effectively.
Sales/ Tech Support representative
Asurion
09.2020 - 03.2023
- Provide technical support to Verizon customers via phone, email, and chat.
- Troubleshoot network connectivity issues, device connectivity issues, and software issues.
- Act as a sales support representative by assisting customers with product inquiries, upgrades, and activations.
Team of Expert
IQOR (RMS Collect Inc)
12.2018 - 09.2020
- Provide exceptional customer service by listening actively, addressing customer needs and concerns, and resolving issues in a timely and efficient manner.
- Sell T-Mobile products and services by understanding customer needs, recommending appropriate solutions, and closing sales.
- Collaborate with other team members to provide a seamless customer experience across all touchpoints.
DIRECTV Sales Representative and CSR
VXI Global Holdings Inc
07.2017 - 12.2018
- Promote DIRECTV products and services to customers in a consultative manner, identifying their needs and recommending appropriate solutions.
- Upsell existing customers by presenting them with additional services that enhance their viewing experience.
Sales and Customer Service Representative
Convergys
09.2016 - 07.2017
- DTV&ATT Sales and Customer Service Representative.
- Communicate effectively with customers regarding their bills, including explaining charges, resolving disputes, and setting up payment plans.
- Promote DIRECTV products and services to customers in a consultative manner, identifying their needs and recommending appropriate solutions.
Customer Support Representative
Concentrix
10.2015 - 09.2016
- Receive orders via phone and email and accurately capture all necessary information.
- Respond promptly to customer requests for refunds or returns.
- Collaborate with cross-functional teams to resolve disputes in a timely manner.
Education
Hotel and Resturant Management - Food and Beverages, Housekeeping, Bartender and Bookkeeping
International Electronics and Technical Institute
01.2012 - 01.2014
Skills
Cold Calling
CRM
CSR
Lead Generation
Microsoft Office
Google Suite
Sales Presentations
undefinedTimeline
Email Support Representative
Poppi
01.2025 - 06.2025
Customer Support Associate
Mindbloom
09.2024 - Current
Customer Support/Technical
Wesper
03.2024 - 08.2024
Customer Support
Photon
12.2023 - 03.2024
Email Support
PTW
11.2023 - 12.2023
Assistant- Appointment Setter
Jaguar Power Sports
03.2023 - 11.2023
Sales/ Tech Support representative
Asurion
09.2020 - 03.2023
Team of Expert
IQOR (RMS Collect Inc)
12.2018 - 09.2020
DIRECTV Sales Representative and CSR
VXI Global Holdings Inc
07.2017 - 12.2018
Sales and Customer Service Representative
Convergys
09.2016 - 07.2017
Customer Support Representative
Concentrix
10.2015 - 09.2016
Hotel and Resturant Management - Food and Beverages, Housekeeping, Bartender and Bookkeeping
International Electronics and Technical Institute
01.2012 - 01.2014
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