Chin-Chin Medina
Customer Service Representative · Virtual Assistant · Ecommerce Manager · Support Specialist · Order Entry Specialist
Mabalacat, Province of Pampanga,PAM
Summary
Customer Support Manager | Virtual Assistant | E-commerce Specialist
Bringing over 16 years of experience in Customer Service and Sales, with a strong background supporting clients in the US, UK, and global markets. I began my career in a leading Philippine call center and have spent the last 11 years as a trusted freelance customer support specialist and virtual assistant.
Currently managing an online store and leading a team of customer support agents, I ensure smooth operations, strong team performance, and exceptional service delivery. My expertise spans e-commerce (Shopify/dropshipping), virtual assistance, and email/chat/phone support for creators and digital course businesses.
Key Strengths:
- End-to-end Shopify store operations: order processing, returns, product updates
- Team leadership: training, performance monitoring, workflow optimization
- Customer support excellence: across email, chat, and phone
- Inbox and communications management for business owners
- Fluent English, strong written and verbal communication
- Tech-savvy, organized, and highly adaptable in fast-paced remote environments
I'm passionate about delivering exceptional customer experiences and helping businesses scale with strong, reliable support systems.
Overview
16
16
years of professional experience
Work History
Customer Support Team Manager
EVORA
12.2024 - Current
- Led and managed the daily operations of the customer support team for a growing e-commerce brand.
- Monitored support performance metrics (e.g., response time, CSAT) and implemented process improvements to enhance service quality.
- Trained, coached, and evaluated support agents to maintain high performance and consistency.
- Maintained documentation and ensured accurate CRM updates for all support interactions.
Customer Support Specialist
Crafthub
10.2022 - Current
- Provided timely and friendly customer support for an online puzzle store using Gorgias (helpdesk) and Shopify (e-commerce platform).
- Handled inquiries related to orders, shipping, returns, cancellations, and product information.
- Processed refunds, order modifications, and tracked delivery issues through Shopify.
- Collaborated with fulfillment and logistics teams to resolve post-purchase concerns efficiently.
Virtual Assistant
Day Trading Addict (DTA)
07.2022 - Current
- Monitored emails, organized inbox, and prioritized messages for the Client.
- Monitored and managed the DTA Discord community, responding to student inquiries and providing general support.
Female Customer Support / Order Taking
Bnb Tobacco
11.2016 - Current
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Resolved problems, improved operations and provided exceptional service.
- Used Gorgias to manage tickets, respond to customer inquiries, and track issues efficiently.
- Processed phone and online orders directly through Shopify, ensuring accuracy and timely fulfillment.
Telemarketer
MMG
02.2015 - 01.2017
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Recorded and updated customer information in online systems.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
Call Center Agent, Inbound Sales
EastWest BPO
10.2014 - 01.2015
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Utilized CRM software to track customer interactions, streamlining the sales process for improved productivity.
- Handled high-volume inbound calls from customers responding to infomercials.
Collections Agent
IQor SM Clark
05.2013 - 08.2013
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated to collect balance in full.
- Handled outbound calls for GE Consumer Finance (GE CF) account, assisting customers with payment arrangements and resolving past-due accounts.
Call Center Representative
Cyber City Teleservices
10.2009 - 02.2012
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Responsible for accurately processing customer orders and managing post-order concerns. Ensures timely and precise order entry, while also handling follow-up tasks such as shipment tracking, order modifications, cancellations, and customer inquiries.
Education
Bachelor of Science - Psychology
University of The Cordilleras
Baguio City, Province Of Benguet, Philippines 04.2001 -
Skills
Feedback management
Professionalism and etiquette
Client relationship building
Customer relations
Customer service
Multitasking
Attention to detail
Customer relationship management (CRM)
Live chat support
Ticket management
Product and Service support
Verbal and written communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeLocation Preference
RemoteImportant To Me
Work-life balanceWork from home option4-day work weekTimeline
Customer Support Team Manager
EVORA
12.2024 - Current
Customer Support Specialist
Crafthub
10.2022 - Current
Virtual Assistant
Day Trading Addict (DTA)
07.2022 - Current
Female Customer Support / Order Taking
Bnb Tobacco
11.2016 - Current
Telemarketer
MMG
02.2015 - 01.2017
Call Center Agent, Inbound Sales
EastWest BPO
10.2014 - 01.2015
Collections Agent
IQor SM Clark
05.2013 - 08.2013
Call Center Representative
Cyber City Teleservices
10.2009 - 02.2012
Bachelor of Science - Psychology
University of The Cordilleras
04.2001 -