Summary
Overview
Work History
Education
Skills
Timeline

CHIEYAN ALLYZA PAGUNTALAN

Caloocan City

Summary

Customer Service professional with 2+ years of experience in the BPO industry providing email, chat, and voice support. Skilled in resolving account issues, handling billing inquiries, managing customer complaints, and delivering clear product and service guidance. Known for strong communication, empathy, and problem-solving skills while maintaining high customer satisfaction and efficient case resolution.

Overview

2
2
years of professional experience

Work History

Microsoft Customer Ambassador

Concentrix
03.2024 - 12.2024

Email Support Specialist (Project-Based)

Collective Solutions
09.2023 - 03.2024
  • Handled customer inquiries through email support channels, documented interactions in CRM systems, and resolved product questions, complaints, and return requests while maintaining strong client relationships.

HR Associate

Teleperformance
06.2023 - 09.2023
  • Maintained employee records, conducted candidate background checks, and assisted employees with benefits and payroll inquiries while ensuring accurate documentation.

Email & Chat Support

Teleperformance
01.2023 - 06.2023
  • Provided product information, processed transactions, and assisted customers with inquiries and promotions through email and live chat while maintaining professional and empathetic communication.

Customer Service Representative

VXI
07.2022 - 01.2023
  • Handled inbound calls assisting customers with billing concerns, account verification, payments, and service requests while providing basic troubleshooting and maintaining high customer satisfaction.

Education

Customer Service

St. Bernadette College of Valenzuela, Valenzuela City
01-2022

ALS Graduate - undefined

San Francisco High School, Quezon City
01-2020

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Talipapa High School, Caloocan City
01-2018

Skills

  • Management Consulting
  • Strategic Planning
  • Business Transformation
  • Process Improvement
  • Change Management
  • Solution Design
  • Client Advisory
  • Problem Solving
  • Data-Driven Decision Making
  • Financial Modeling
  • Market Analysis
  • Competitive Intelligence
  • Data Analysis
  • Business Intelligence
  • Feasibility Studies
  • Performance Metrics
  • Project Planning
  • Stakeholder Management
  • Risk Management
  • Implementation Oversight
  • Agile Methodologies
  • Project Delivery
  • Relationship Management
  • Needs Assessment
  • Presentation & Communication
  • Negotiation
  • Workshop Facilitation
  • Value Proposition Development
  • Advanced Analytical Tools
  • Collaborative Work Platforms
  • Business Process Management (BPM) Software
  • Spreadsheet Modeling
  • Presentation Software

Timeline

Microsoft Customer Ambassador - Concentrix
03.2024 - 12.2024
Email Support Specialist (Project-Based) - Collective Solutions
09.2023 - 03.2024
HR Associate - Teleperformance
06.2023 - 09.2023
Email & Chat Support - Teleperformance
01.2023 - 06.2023
Customer Service Representative - VXI
07.2022 - 01.2023
San Francisco High School - ALS Graduate,
Talipapa High School - ,
St. Bernadette College of Valenzuela - , Customer Service
CHIEYAN ALLYZA PAGUNTALAN