Chi Eun Lee
Operation Manager
Makati City, Metro Manila
Summary
Dynamic leader with a proven track record at Phoenixfield, adept in customer relationship management and problem-solving. Excelled in enhancing customer satisfaction and loyalty, streamlining operations for Bigcat Solution to optimize efficiency, and driving sales promotions at SungSeo INC. Skilled in complaint resolution and staff management, consistently achieving and surpassing productivity targets.
Overview
26
26
years of professional experience
Work History
Inbound Customer Service Manager
Phoenixfield
Makati City, Metro Manila, Philippines
11.2021 - Current
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Provide support to external partners and affiliates
Outbound Operations Manager
Bigcat Solution
Makati City, Metro Manila, Philippines
12.2012 - 10.2021
- Evaluated employee performance through periodic reviews, providing constructive feedback for professional development opportunities.
- Enhanced outbound operations efficiency by streamlining processes and optimizing workflow.
- Optimized staff scheduling based on workload analysis to achieve desired productivity targets while minimizing labor costs.
Marketing Manager's Assistant
SungSeo INC.
Ansan City, South Korea
03.1999 - 04.2003
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- To promote and boost sales of the company's products, participate in exhibitions held in various countries.
Education
Bachelor of Arts - German Language And Literature
KyoungPook National University
Daegu City, South Korea Skills
Customer Service
Timeline
Inbound Customer Service Manager
Phoenixfield
11.2021 - Current
Outbound Operations Manager
Bigcat Solution
12.2012 - 10.2021
Marketing Manager's Assistant
SungSeo INC.
03.1999 - 04.2003
Bachelor of Arts - German Language And Literature
KyoungPook National University
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