Chevarienzo Uy
Davao City, Province Of Davao Del Sur
Summary
Knowledgeable employee with strong background in team leadership and management. Successfully led diverse teams to achieve project goals through effective communication and strategic planning. Demonstrated proficiency in conflict resolution and performance optimization.
Overview
5
5
years of professional experience
Work History
Team Manager (SheerID)
Conectys
07.2024 - 10.2024
- Leadership and Oversight: Lead and manage a team of QA Analysts to ensure timely and accurate document review
- Performance Monitoring: Track team performance against quality benchmarks and productivity metrics, providing feedback and coaching as needed
- Quality Assurance: Oversee the document review process to ensure high standards of quality and compliance are maintained
- Training and Development: Organize training sessions to enhance team skills in document review, quality standards, and compliance protocols
- Policy Implementation: Ensure team adherence to organizational policies, procedures, and regulatory guidelines in all document review activities
- Conflict Resolution: Address and resolve team conflicts or issues to maintain a positive and productive work environment
- Goal Setting and KPIs: Establish performance goals and key performance indicators (KPIs) for the team to align with organizational objectives
- Client Communication: Set up meetings with the clients for a potential introduction of updates which should be relayed to the team
- Team Motivation: Foster a collaborative and supportive team environment to drive motivation and high-quality performance
- Issue Escalation: Handle escalated issues from the QA team, ensuring prompt and effective resolution
- Continuous Improvement: Lead initiatives to refine document review methodologies and integrate best practices within the team
- 3 years11 months
Quality Assurance Analyst (SheerID)
Conectys
04.2023 - 07.2024
- Championed quality assurance initiatives within the organization by promoting a culture of continuous improvement and striving for excellence in all aspects of product development.
- Reduced defect rates through meticulous attention to detail during code reviews, working closely with developers to address any identified issues quickly.
- Conducted training sessions for junior QA analysts, enhancing their skills and knowledge of industry best practices.
Document Reviewer (SheerID)
Conectys
12.2020 - 04.2023
- Thoroughly review and analyze documents to ensure accuracy and completeness
- Utilize standard processes and procedures to maintain consistency and efficiency in document review
- Collaborate with cross-functional teams to ensure document quality and compliance with regulatory requirements
- Maintain organized and up-to-date document records and systems
- Communicate effectively with team members and external parties regarding document review status and findings
- Stay informed of industry and regulatory changes that may impact document review processes
Order Placer
DoorDash
06.2019 - 10.2019
- Order Management: Received and accurately entered customer orders into the system.
- Customer Interaction: Verified order details and resolved issues through effective communication.
- Team Coordination: Collaborated with delivery teams to ensure timely order fulfillment.
- Issue Handling: Processed refunds, cancellations, and customer concerns per policies.
- Process Optimization: Identified areas for improvement to enhance efficiency and satisfaction.
Sales Representative
Amazon
08.2018 - 04.2019
- Customer Engagement: Built relationships and identified customer needs for tailored solutions.
- Sales Expertise: Recommended and upsold Amazon products to meet sales goals.
- Product Knowledge: Demonstrated deep understanding of Amazon services to provide accurate information.
- Account Management: Maintained customer accounts and offered ongoing support.
- Goal Achievement: Consistently met or exceeded sales targets.
Customer Service Representative
Amazon
04.2018 - 08.2018
- Communication: Delivered exceptional service by addressing customer inquiries promptly.
- Problem Solving: Resolved customer issues effectively to ensure satisfaction.
- Product Support: Provided detailed information about Amazon services and policies.
- Account Assistance: Assisted customers with account-related concerns.
- Feedback Handling: Collected and relayed feedback to improve services.
Sales Representative
Marchej Fashion Lines
06.2016 - 03.2017
- Relationship Building: Maintained strong customer relationships to understand and meet their needs.
- Sales Achievement: Utilized effective techniques to exceed sales targets and drive revenue growth.
- Customer Loyalty: Delivered excellent service to foster long-term partnerships.
- Record Keeping: Ensured accurate sales reporting for forecasting and decision-making.
- Strategic Growth: Analyzed market trends and developed plans to identify opportunities and mitigate risks.
Education
Bachelor of Science - BS - Information Technology
University of Mindanao
04.2023
Skills
- Team Management
- Continuous Improvement
- Strategic Influence
- Mentoring and training
- Data analysis
- Quality assurance
- Accuracy and precision
- Reading comprehension
- Microsoft office expertise
- Document classification
- Customer service
- Problem-solving
Timeline
Team Manager (SheerID)
Conectys
07.2024 - 10.2024
Quality Assurance Analyst (SheerID)
Conectys
04.2023 - 07.2024
Document Reviewer (SheerID)
Conectys
12.2020 - 04.2023
Order Placer
DoorDash
06.2019 - 10.2019
Sales Representative
Amazon
08.2018 - 04.2019
Customer Service Representative
Amazon
04.2018 - 08.2018
Sales Representative
Marchej Fashion Lines
06.2016 - 03.2017
Bachelor of Science - BS - Information Technology
University of Mindanao
Similar Profiles
Sinem CavuslarSinem Cavuslar
Social Media Content Moderator at ConectysSocial Media Content Moderator at Conectys
Yunus Emre BağıbanYunus Emre Bağıban
Content Moderator at ConectysContent Moderator at Conectys
Kubra OzdolapKubra Ozdolap
Social Media Content Moderator at ConectysSocial Media Content Moderator at Conectys