Chester Chua
Manager
170 Apo Street Retiro Quezon City,Philippines
Summary
Encouraging manager with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
9
9
years of post-secondary education
Work History
Customer Service Manager
Servicio App Incorporated
Taguig City, Philippines
10.2022 - Current
- Focus on customer satisfaction
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Focus on customer satisfaction
- Recognizes and recommends operational improvement
- Performs other duties that may be assigned from time to time
Marketing Associate
Servicio App Incorporated
Taguig City, Philippines
09.2022 - Current
- Gather and analyze consumer data and research new market trends
- Coordinate and find external suppliers for Marketing collateral needs
- Coordinate and help in all marketing activities of the Company
- Effectively manage daily administrative tasks related to Marketing
Team Manager
SC RESERVATIONS, Intercontinental Hotels Group
Makati City, Philippines
10.2016 - 09.2022
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Facilitated meetings to communicate team performance goals and results.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Monitored incoming calls and provided feedback to specialists to improve quality of service.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Led employee relations through effective communication, coaching, training and development.
Reservation Sales Specialist
SC RESERVATIONS, Intercontinental Hotels Group
Makati City, Philippines
10.2016 - 09.2022
- Managed online booking inquiries and assisted guests with questions throughout entire booking cycle.
- Provide specific information regarding services or amenities offered by the hotel
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Provided customers with information about availability and pricing.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
Sales Associate
JAY GEE HEALTH PTE LTD
Singapore, Singapore
05.2014 - 05.2016
- Helped customers locate products and checked store system for merchandise at other sites.
- Completed UK-based training on supplements, vitamins and minerals
- Acquired Induction Course, Product Advisor and CCI Training
- Maintain overall quality and day to day operations of the establishment and provide excellent customer service
- Oversee all portions of products including its features and benefits
- Able to observe and provide exceptional skills on helping trainees in areas of strength and weaknesses
- Prepares reports monthly on inventory, sales and operations
Education
Bachelor of Science - Hotel, Restaurant and Institution
De La Salle-College of Saint Benilde
Philippines 05.2009 - 05.2012
High School Diploma -
Hope Christian High School
Philippines 06.2003 - 05.2009
Skills
Team Leadership and Coaching
undefinedReferences
DJ Perez
Country Head
Servicio App Incorporated
09174242424
Christine Lo
Business Strategy and Operations Director
Servicio App Incorporated
09178880027
Noelle Hubag
Operations Manager
SC Reservations (Intercontinental Hotels Group)
09178866501
Carmela Mercado
Team Manager
09353900065
SC Reservations (Intercontinental Hotels Group)
09353900065
Timeline
Customer Service Manager
Servicio App Incorporated
10.2022 - Current
Marketing Associate
Servicio App Incorporated
09.2022 - Current
Reservation Sales Specialist
SC RESERVATIONS, Intercontinental Hotels Group
10.2016 - 09.2022
Team Manager
SC RESERVATIONS, Intercontinental Hotels Group
10.2016 - 09.2022
Sales Associate
JAY GEE HEALTH PTE LTD
05.2014 - 05.2016
Bachelor of Science - Hotel, Restaurant and Institution
De La Salle-College of Saint Benilde
05.2009 - 05.2012
High School Diploma -
Hope Christian High School
06.2003 - 05.2009
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