Chester Alan Valdez
Head Of Creator Operations
Olongapo
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. I am enthusiastic and competitive professional with experience in managing people and a strong understanding of organizational goals. Recognized for attention to detail, leadership potential, and teamwork, with a consistent drive to learn and grow within any organization.
Overview
5
5
years of professional experience
1
1
Certification
1
1
Language
Work History
Head of Creator Operations
Keymailer LTD
Remote
10.2025 - Current
- In charge of all creator-facing or creator-related issues and tasks.
- Providing support to creators within the system and making sure that everyone is compliant with our policies.
- Making sure that our Publishers gain value from our Creators
- Restructured how support is being given to our creators and building a relationship with them rather than being just support
Creator Support
Keymailer LTD
Remote
12.2024 - 09.2025
- Facilitated clear communication between the company and our valued creators, ensuring goals set by our publishers were met on time and within their expected quality.
- Developed innovative solutions to support challenges, leading to improved user experience on our platform.
- Ensured that SLA is being kept through all creators, big or small.
Project Liaison and Quality Specialist
Keywords Studios
Remote
01.2023 - 04.2024
- Collaborated with team members to develop, identify and accomplish assigned goals and objectives.
- Coordinated resources effectively to ensure optimal utilization while adhering to budget constraints throughout the project lifecycle.
- Ensured timely completion of milestones by proactively identifying potential roadblocks and facilitating solutions.
- Provided new policies to our customer support workflow to have our agents work with ease.
- Checked my agents quality of work on a daily basis to provide good and bad examples to use for coaching.
- Coached agents who are on a improvement plan.
- Delivered precise information from our client to our company to ensure everyone is aligned.
Player Support Agent
Keywords Studios
Remote
03.2021 - 01.2023
- Provided valuable and quality support to our customers
- Supported Triple-A and Mobile games
- Enhanced team performance by being an efficient and valuable agent which lead to my promotion
Education
Bachelor of Science - Human Resources Development
De La Salle University Dasmarinas
Dasmarinas, Province Of Cavite, Philippines 04.2001 -
High School Diploma -
Regional Science High School For Region III
Subic Bay Freeport Zone, Province Of Zambales, Philippines 04.2001 -
Primary Education -
Special Education Center For The Gifted
Subic Bay Freeport Zone, Province Of Zambales, Philippines 04.2001 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Adaptability and flexibility
Complaint resolution
Time management
Data entry
Call center experience
Customer relations
Data collection
Decision-making
Accomplishments
Contributed to the successful launch of Mortal Kombat 1 (2023) as a Quality Specialist at Warner Bros. Games Boston (under Keywords Studios), recognized in the official game credits for dedication to excellence and high-quality standards. Photo of Credits is attached in my LinkedIn Page
Certification
Customer Service Training and Quality Specialist for Mortal Kombat 1 (2023)
Timeline
Head of Creator Operations
Keymailer LTD
10.2025 - Current
Creator Support
Keymailer LTD
12.2024 - 09.2025
Project Liaison and Quality Specialist
Keywords Studios
01.2023 - 04.2024
Player Support Agent
Keywords Studios
03.2021 - 01.2023
Customer Service Training and Quality Specialist for Mortal Kombat 1 (2023)
09-2013
Bachelor of Science - Human Resources Development
De La Salle University Dasmarinas
04.2001 -
High School Diploma -
Regional Science High School For Region III
04.2001 -
Primary Education -
Special Education Center For The Gifted
04.2001 -