Chester Reyes

• Worked as an acting Team Lead and managed 6 people under me.
• In charged with reviewing and providing feedback on test cases created by my QAs.
• Subject matter expert in every feature related to the project.
• Developed an Excel Macro tool to help with collating screenshots and information needed to create a test evidence.
• Performed end-to-end testing on web and mobile applications, ensuring an exceptional user experience across various platforms and devices.
• Provided crucial feedback on user experience, leading to significant improvements in application usability and customer satisfaction.
• Managed defect tracking system effectively, maintaining clear communication channels with clients regarding bug status and resolution timelines.
• Developed and maintained quality assurance procedure documentation.
• Mentored junior team members in QA best practices, fostering a culture of continuous learning and professional growth.
• Maintained regression suit to ensure all crucial features remains working as expected.
• In charge with preparing and requesting test data to make sure all new features will be tested accurately every release.

• Got promoted from JR QA Analyst
  to SR QA Analyst in 1 year and 8 months
• Maintained a 0-defect leakage for more than a year
• Manual enhancement and regression web-based application
• In charge with QA administrative duties (team LOE, testing approach, defect management, sending daily testing status reports and graphs)
• Managed and maintained regression suit
• In charged with teaching and managing one resource under my supervision
• Administrative calls with higher ups
• Conducted Demos and KTs
• Excelled on selenium automated scripting
• API testing using Postman
• Integration testing
  

• Manual test case creation
• Attended scrum calls, retrospectives and sprint planning
• Automated IVR testing and scripting
• Regression and Enhancement testing

• Helped calling customers with their errands and complains
with our services
• Handled irate customers from the daily
• Networking and communication with other parties
• Learned how to handle different types of situations when it
comes to providing customer service
• Became confident in my English communication skills
• Became aware of how the office environment functions