Chester Jumalon
Opol
Summary
Hello, I'm Chester! I excel in fast-paced environments and am enthusiastic about taking on new challenges. With a solid foundation in both technical and customer service skills, I'm excited to contribute and advance in a dynamic setting.
Overview
6
6
years of professional experience
Work History
BDC Agent
RevDojo
2024.09 - 2025.12
- Coordinated with other departments to ensure customer satisfaction throughout the entire process of setting a car service appointment.
- Handled customer complaints in a professional manner.
- Collaborated with new customers to give details about company offerings.
- Performed data entry tasks related to BDC operations including entering appointment details into CRM software.
Sales Development Specialist
Creative Market
2022.08 - 2022.12
- I'm responsible for generating new leads, building relationships, and closing deals
- I also manage accounts, research leads, use CRM, run outbound campaigns, maintain an active lead pipeline, and meet monthly lead generation goals
Risk Operation Analyst
Ubiquity Netspend
2022.01 - 2022.07
- Discussing dispute issues and answering account relation inquiries
- Providing information on additional products account relation inquiries and services
Customer Care Ambassador
Support Zebra Onyx
2021.02 - 2021.09
- Order assistance and sorting out order issues
- Order status and other retention concerns
- Providing information on additional products and services
T-Mobile Expert
Teleperformance T-Mobile
2019.08 - 2021.01
- Troubleshooting Technical concerns
- Discussing billing issues with the customer and offering possible solutions
Education
Bachelor of Science - Information Systems
Ateneo De Cagayan University
Cagayan de Oro city, Misamis OrientalSkills
- Management Skills
- Creativity
- Negotiation
- Problem-Solving
- Time Management
Timeline
BDC Agent
RevDojo
2024.09 - 2025.12
Sales Development Specialist
Creative Market
2022.08 - 2022.12
Risk Operation Analyst
Ubiquity Netspend
2022.01 - 2022.07
Customer Care Ambassador
Support Zebra Onyx
2021.02 - 2021.09
T-Mobile Expert
Teleperformance T-Mobile
2019.08 - 2021.01
Bachelor of Science - Information Systems
Ateneo De Cagayan University