Chester Jumalon
Opol
Summary
Hello, I'm Chester! I excel in fast-paced environments and am enthusiastic about taking on new challenges. With a solid foundation in both technical and customer service skills, I'm excited to contribute and advance in a dynamic setting.
Overview
6
6
years of professional experience
Work History
BDC Agent
RevDojo
09.2024 - 12.2025
- Coordinated with other departments to ensure customer satisfaction throughout the entire process of setting a car service appointment.
- Handled customer complaints in a professional manner.
- Collaborated with new customers to give details about company offerings.
- Performed data entry tasks related to BDC operations including entering appointment details into CRM software.
Sales Development Specialist
Creative Market
08.2022 - 12.2022
- I'm responsible for generating new leads, building relationships, and closing deals
- I also manage accounts, research leads, use CRM, run outbound campaigns, maintain an active lead pipeline, and meet monthly lead generation goals
Risk Operation Analyst
Ubiquity Netspend
01.2022 - 07.2022
- Discussing dispute issues and answering account relation inquiries
- Providing information on additional products account relation inquiries and services
Customer Care Ambassador
Support Zebra Onyx
02.2021 - 09.2021
- Order assistance and sorting out order issues
- Order status and other retention concerns
- Providing information on additional products and services
T-Mobile Expert
Teleperformance T-Mobile
08.2019 - 01.2021
- Troubleshooting Technical concerns
- Discussing billing issues with the customer and offering possible solutions
Education
Bachelor of Science - Information Systems
Ateneo De Cagayan University
Cagayan de Oro city, Misamis OrientalSkills
- Management Skills
- Creativity
- Negotiation
- Problem-Solving
- Time Management
Timeline
BDC Agent
RevDojo
09.2024 - 12.2025
Sales Development Specialist
Creative Market
08.2022 - 12.2022
Risk Operation Analyst
Ubiquity Netspend
01.2022 - 07.2022
Customer Care Ambassador
Support Zebra Onyx
02.2021 - 09.2021
T-Mobile Expert
Teleperformance T-Mobile
08.2019 - 01.2021
Bachelor of Science - Information Systems
Ateneo De Cagayan University
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