Cheska Magno
Baguio City, Province of Benguet
Summary
Dedicated and results-driven customer service with over five years of experience in customer service and brand management. Demonstrated expertise in developing and executing successful service, driving brand awareness, and increasing customer engagement. Proficient in using different CRM platforms, dialers, MS Office, Google Workspace, and different communication tools such as Skype, Slack, and Hangouts. I am seeking a challenging position where I can use my skills and deliver impactful solutions.
Overview
5
5
years of professional experience
Work History
Training Coordinator
WINGMAN GROUP
06.2023 - 02.2024
- My role as a Training Coordinator is multifaceted, involving various responsibilities aimed at ensuring the effective planning, implementation, and evaluation of training programs
- As a Training Coordinator, I serve as a central point of contact for all training-related activities, playing a vital role in driving training development, enhancing organizational performance, and fostering a culture of continuous learning and improvement within the organization during the training period.
Customer Service Representative/ Billing / Emails
AVA’S FLOWERS
01.2023 - 02.2023
- Help customers with complaints and questions and give proper resolutions
- Answering inbound and outbound calls
- Sending and answering emails.
Customer Service Representative/ Team Lead/ Emails
TERRY’S FLORIST/ PATRICIA’S PETALS
06.2021 - 02.2023
- Help customers with complaints and questions and give proper resolutions
- Answering manager and supervisor calls/ emails.
Property Manager
SILVER BRICK MANAGEMENT
02.2021 - 02.2023
- Property rentals, maintenance, and repairs, collection of payments, routine inspections, and meeting tenants’ needs, setting an appointment at the most convenient time for the property’s repair and/ or maintenance
- Answering inbound and outbound calls
- Sending and answering emails.
Customer Service Representative/ Billing/ Sales
SYNER G OUTSOURCING INC.
10.2019 - 01.2021
- Answering inbound and outbound calls
- Sending and answering emails
- Help customers with complaints and questions and give proper resolutions
- Collects and posts payments to customers’ accounts
- Selling products and meeting customers’ needs while obtaining orders.
Customer Service Representative/ Receptionist
TECHNODREAM SALES AND CALL CENTER SERVICES
08.2019 - 10.2019
- Answering incoming calls, taking messages, and directing calls to the correct party, checking voicemails, and returning missed calls.
Education
ELEMENTARY -
Saint Louis University Laboratory Elementary School
Baguio CityHIGHSCHOOL -
Wisdom International Academia
COLLEGE -
University of the Cordilleras
Skills
- Excellent Customer Service
- Customer Service Orientation
- Detail Oriented
- Research and writing
- Teaching and training skills
- Leadership and Decision making
- Supply Chain Management
- CRM Proficiency
Tools And Systems
- Salesforce
- Dialpad
- Jobber
- ASANA
- Buildium
- Skype
- Ring Central
- Google Suite
- Google Workspace
- MS Office
- Zoom
- Slack
- Calendly
- Amazon
- Upwork time tracker
- Microsoft Outlook
References
- Allan Llaneta, Operations Manager at TechnoDream Sales and Call Center Services, 0927 960 7712
- Ronna Estepa, Operations Manager at Silver Brick Management, 0920 813 6376
- Angelo Luis Giron, Senior Property Manager at Silver Brick Management, 0956 183 1720
- Mheleton Calicdan, Human Resource Business Partner, 0917 307 4037
Timeline
Training Coordinator
WINGMAN GROUP
06.2023 - 02.2024
Customer Service Representative/ Billing / Emails
AVA’S FLOWERS
01.2023 - 02.2023
Customer Service Representative/ Team Lead/ Emails
TERRY’S FLORIST/ PATRICIA’S PETALS
06.2021 - 02.2023
Property Manager
SILVER BRICK MANAGEMENT
02.2021 - 02.2023
Customer Service Representative/ Billing/ Sales
SYNER G OUTSOURCING INC.
10.2019 - 01.2021
Customer Service Representative/ Receptionist
TECHNODREAM SALES AND CALL CENTER SERVICES
08.2019 - 10.2019
ELEMENTARY -
Saint Louis University Laboratory Elementary School
HIGHSCHOOL -
Wisdom International Academia
COLLEGE -
University of the Cordilleras
Similar Profiles
Douglas Herrmann, Lt Col, USA, Ret.Douglas Herrmann, Lt Col, USA, Ret.
Military Suicide Prevention Training Consultant at Wingman-Guardian Connect, USAF, Univ of Roch.Military Suicide Prevention Training Consultant at Wingman-Guardian Connect, USAF, Univ of Roch.
APRIL ORTIZAPRIL ORTIZ
Virtual Assistant at WingmanVirtual Assistant at Wingman
Kanish TyagiKanish Tyagi
Infrastructure Engineer at Wingman PartnersInfrastructure Engineer at Wingman Partners