Summary
Overview
Work History
Education
Skills
Languages
Hobbies and interests
References
Languages
Timeline
Generic
Cherylyn Reyes

Cherylyn Reyes

CITY OF MALOLOS

Summary

Customer-focused professional with extensive experience in delivering effective support across diverse industries. Skilled in communication and problem-solving, adept at adapting to evolving customer needs. Contributes to team success by enhancing customer satisfaction and efficiently resolving enquiries in both phone-based and service-led environments.

Overview

2
2
Languages
10
10
years of professional experience

Work History

Customer Service Representative/ Internal Quality

Unify Cx
Quezon City , PHILIPPINES
09.2021 - 08.2026
  • Transitioned from roadside shifts to internal quality review, utilising call-centre insights to improve service quality standards.
  • Dispatched assistance, offering clear and calm updates to customers, ensuring effective communication during high-pressure situations.
  • Responded to roadside breakdowns, coordinating towing and flat-tire services to reduce customer wait times.

Customer Service Representative

Alorica
Makati , PHILIPPINES
06.2018 - 12.2020
  • Provided customer support for telco accounts while processing change of ownership requests, ensuring seamless transitions.
  • Resolved billing enquiries by reviewing account details and explaining charges, improving customer understanding.
  • Clarified complex account updates in concise language, enhancing customer comprehension.

Customer Service Representative

TP
makati, PHILIPPINES
03.2016 - 12.2018
  • Troubleshot vacuum deep cleaners to diagnose and resolve customer issues, restoring functionality and improving satisfaction ratings.
  • Explained product features and conducted basic maintenance during repairs, equipping customers with knowledge to optimise product use.
  • Restored proper operation of home-care machines by inspecting and repairing hoses, seals, and suction, ensuring reliable performance for users.

Education

Industrial Technology

Bulacan State University
Malolos

Skills

  • Customer service and support
  • Call management
  • Troubleshooting techniques
  • Quality assurance
  • Account management

Languages

Filipino
English

Hobbies and interests

  • Enjoys watching short dramas and listening to music.

References

John Dyn Mendoza

Team Manager

Johndyn13@gmail.com

09156898980

Arcela Sunido

Internal Quality Analyst 

sunidoarcela@gmail.com

09763090435

Languages

Filipino 

English

Timeline

Customer Service Representative/ Internal Quality

Unify Cx
09.2021 - 08.2026

Customer Service Representative

Alorica
06.2018 - 12.2020

Customer Service Representative

TP
03.2016 - 12.2018

Industrial Technology

Bulacan State University
Cherylyn Reyes