CHERYL JOY FEDERISO
Davao City, Province of Davao del Sur,DAS
Summary
Dynamic Customer Service Representative with a proven track record at Teleperformance USA, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Successfully updated the FAQ section, significantly reducing inquiry volume while maintaining meticulous records and ensuring efficient follow-ups. Committed to continuous learning and adaptability in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Teleperformance USA
08.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Identified and resolved discrepancies and errors in customer accounts.
Education
Bachelor of Science - DEVELOPMENT MANAGEMENT
UNIVERSITY OF SOUTHER MINDANAO
Kabacan, Province Of Cotabato, Philippines06-2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Communication
- planning & scheduling
- Adaptability and Continuous learning
Timeline
Customer Service Representative
Teleperformance USA
08.2021 - Current
Bachelor of Science - DEVELOPMENT MANAGEMENT
UNIVERSITY OF SOUTHER MINDANAO
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