CHERYL ANNE QUINTOS
Makati City
Summary
Driven to achieve the best results for customers. Strongly focused with the ability to complete tasks accurately in a fast-paced environment with conflicting deadlines. Ensures both customer/s and business management request are met at all times.
Overview
17
17
years of professional experience
Work History
Customer Service Executive
Wells Fargo International Solution LLC Phil.
02.2022 - Current
- Managed inbound Auto Loan calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues regarding their Auto Loan and processing payments and or payment options for customers.
- Boosted customer satisfactions by providing exceptional service and building rapport with clients.
Customer Service Specialist (Mr. Cooper, Assurant)
Tata Consultancy Services
11.2020 - 01.2022
- Its a business to business account that handles calls regarding Mortgage Insurance for Mr
- Cooper
- We assists Insurance agents on their queries and concerns about mutual customer's insurance policy and coverage
- We process and or request premium payments for mutual customer's insurance policy and coverage to their insurance company or agents
Customer Care Specialist (BFSI-RLMS)
Tata Consultancy Services
04.2020 - 11.2020
- Resolved and de-escalated customer complaints by solving issues quickly, achieving a high level of customer satisfaction
- Assist on customer's mortgage payment via online payment walk through and/or over the phone payment
- Assessed financial status, credit, property assets of applicants in order to determine the possibility of granting payment assistance
Sales Helpline (Digital Advertising-HIBU)
Tata Consultancy Services
05.2017 - 04.2020
- Provided assistance to clients with creating social media profiles to advertise their business activities
- Analyzed competitors' ads, keywords, bids, and landing page activities
- Assists Sales Consultant On Order Capture, Customer Service Queries and Pre-boarding Cancellation
- Basic Digital Ads and Website Amendments
Customer Care Specialist (BFSI- NLMS)
Tata Consultancy Services
04.2014 - 04.2017
- Resolved and de-escalated customer complaints by solving issues quickly, achieving a high level of customer satisfaction
- Makes outbound collection reminder calls and assists on customer's mortgage payment via online payment walk through and/or over the phone payment
- Assists on online application for borrower's financial assistance needs
Tele Sales Representative (OPTUS)
[24] 7 Inc.
09.2013 - 03.2014
- Improved relationships with Business and Residential Telecommunication Clients and provide personalized customer service to retain accounts and increase company loyalty
- Increased profitability by introducing new product and service to existing client that suits their business and residential needs
- Built relationships with prospects by asking appropriate open-ended questions to better understand their needs and desires
Customer Service Specialist (Hilton Hotel Groups)
Aegis People Support
11.2009 - 09.2013
- Responded to telephone inquiries and guests request for special room and restaurant accommodations
- Responded to telephone room accommodations confirmation and cancellations
- Tracked parties and special events to manage reservations
Call Center Customer Service Representative (Telco - Alltel)
Sykes Asia Inc.
09.2007 - 10.2009
- Resolved and de-escalated customer complaints by solving issues quickly, achieving a high level of customer satisfaction
- Assists on basic trouble-shooting of customer's mobile phone and escalate to IT team for further action if needed
- Thoroughly discuss phone history and plan cost of customer if asked
Education
Bachelor of Science - Hotel & Restaurant Management
St. Paul College of Manila
12.2001
High school diploma -
Paco Catholic School
12.1997
Skills
- Microsoft Office - Word, Excel & Powerpoint
- Excellent communication
- Customer Service
- Client-focused
- Results-oriented
- Digital Advertising
- Sales
References
- PAUL JOHN PACION, Wells Fargo International Solutions Phil., Immediate Supervisor Auto Loan
- LYKA YUCOR, , Wells Fargo International Solutions Phil. Associate, 09184793753
- EMMA DISCHOSO, Tata Consultancy, Associate, 09053161986
Contacts
09065158663, cquintos.1979@gmail.com, 6000 San Francisco Street, Makati City, Metro Manila
Timeline
Customer Service Executive
Wells Fargo International Solution LLC Phil.
02.2022 - Current
Customer Service Specialist (Mr. Cooper, Assurant)
Tata Consultancy Services
11.2020 - 01.2022
Customer Care Specialist (BFSI-RLMS)
Tata Consultancy Services
04.2020 - 11.2020
Sales Helpline (Digital Advertising-HIBU)
Tata Consultancy Services
05.2017 - 04.2020
Customer Care Specialist (BFSI- NLMS)
Tata Consultancy Services
04.2014 - 04.2017
Tele Sales Representative (OPTUS)
[24] 7 Inc.
09.2013 - 03.2014
Customer Service Specialist (Hilton Hotel Groups)
Aegis People Support
11.2009 - 09.2013
Call Center Customer Service Representative (Telco - Alltel)
Sykes Asia Inc.
09.2007 - 10.2009
High school diploma -
Paco Catholic School
Bachelor of Science - Hotel & Restaurant Management
St. Paul College of Manila
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