CHERYL S. PENDOY
MARKETING ASSISTANT
Mandaluyong
Summary
Throughout my career, I’ve taken on diverse roles that allowed me to grow, adapt, and contribute meaningfully. As a Nutrition Program Coordinator, I implemented community-based feeding initiatives and developed a more efficient reporting system that supported better program tracking and communication.
In my role as a Collection Officer, I consistently met and exceeded collection targets and introduced a follow-up system that improved client response and payment turnaround.
Most recently, I worked as a Marketing Assistant, where I focused on identifying promotional posts to attract and engage clients, managing online postings, running ads, and assisting with advertising activities using tools like Macropath. This role enhanced my skills in client engagement and online marketing operations.
Across all these roles, I’ve been known for being reliable, detail-oriented, and proactive. I enjoy taking on new challenges and always aim to bring value to the team.
Overview
10
10
years of professional experience
6
6
Certifications
Work History
Marketing Assistant
OSwell Inc.
03.2025 - Current
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
- Created engaging content for Facebook, and Instagram.
- Boosted sales performance by assisting in the creation of persuasive marketing materials such as ads.
Collection Officer
Receivers and Liquidators, Inc.
03.2023 - 04.2025
- As a Collection Officer, my primary responsibilities centered around managing and optimizing the collection process for outstanding debts owed to the organization.
- Customer Communication: I communicated with customers who had overdue accounts, aiming to establish rapport and understanding while encouraging payment.
- Negotiation and Resolution: I negotiated payment plans or settlements with customers who were facing financial difficulties, always adhering to company policies and legal requirements.
- Record Keeping: I maintained accurate records of all communications and actions taken regarding each account, ensuring transparency and compliance with regulations.
- Reporting: I prepared regular reports on the status of accounts, detailing progress made, challenges faced, and recommendations for improvement.
- Skip Tracing: I conducted research and utilized skip tracing techniques to locate customers who had moved or were difficult to contact, thereby facilitating communication and resolution.
- Legal Compliance: I ensured compliance with all relevant laws and regulations governing debt collection practices, safeguarding both the organization's interests and the rights of the debtors.
- Customer Service: I provided exceptional customer service throughout the collection process, addressing inquiries and concerns promptly and professionally.
- Collaboration: I worked closely with other departments, such as legal and finance, to resolve complex cases and escalate issues when necessary.
- Continuous Improvement: I actively sought opportunities to improve collection processes, proposing and implementing strategies to increase efficiency and effectiveness.
- Training and Development: I participated in training programs to stay updated on industry best practices and regulatory changes, enhancing my skills and knowledge in debt collection.
- Overall, my role as a Collection Officer was critical in maintaining the financial health of the organization by responsibly and ethically managing debt collection processes while prioritizing customer relations and compliance.
Nutrition Program Coordinator
Municipal Health Office LGU Surallah
10.2021 - 06.2022
- As a Nutrition Program Coordinator, my responsibilities include:
- Program Development and Planning: Designing nutrition programs aligned with organizational goals.
- Developing menus or dietary plans based on nutritional guidelines.
- Creating educational materials or workshops for participants.
- Coordination and Management: Overseeing program implementation and daily operations.
- Coordinating with staff, volunteers, and external partners.
- Monitoring program effectiveness and participant outcomes.
- Client Interaction and Counseling: Conducting nutritional assessments and consultations.
- Providing personalized nutrition advice and goal-setting.
- Addressing dietary concerns or special needs of participants.
- Data Collection and Analysis: Collecting and analyzing program data and participant feedback.
- Tracking metrics to evaluate program success and impact.
- Generating reports for stakeholders and funding purposes.
- Training and Education: Training staff or volunteers on nutrition program protocols.
- Educating participants on healthy eating habits and lifestyle changes.
- Conducting workshops or seminars on nutrition-related topics.
- Budgeting and Resource Management: Managing program budgets and expenditures.
- Securing funding through grants or fundraising efforts.
- Ensuring efficient use of resources such as food supplies or educational materials.
- Compliance and Documentation: Ensuring compliance with health and safety regulations.
- Maintaining accurate records of program activities and participant information.
- Documenting program achievements and milestones.
- Community Outreach and Networking: Building relationships with community organizations and stakeholders.
- Promoting program services through outreach events or marketing strategies.
- Collaborating with local agencies or healthcare providers to enhance program impact.
- Continuous Improvement: Identifying areas for program improvement based on feedback and evaluation.
- Implementing strategies to enhance program quality and participant satisfaction.
- Staying updated on nutrition research and trends to inform program updates.
Clerk III
LGU Surallah
07.2015 - 10.2021
- Greeting and assisting visitors, clients, or employees.
- Handling incoming and outgoing correspondence (mail, emails, packages).
- Answering and directing phone calls.
- Filing, organizing, and maintaining paper and electronic documents.
- Data entry into databases, spreadsheets, or other systems.
- Managing and updating schedules and calendars.
- Ordering and maintaining office supplies and equipment.
- Assisting with basic accounting tasks such as invoicing or processing payments.
- Coordinating meetings, appointments, and travel arrangements.
- Providing general administrative support to colleagues and executives.
- Ensuring office cleanliness and organization.
- Following company policies and procedures regarding handling of confidential information.
- Performing basic bookkeeping tasks, such as recording transactions or reconciling accounts.
Education
Bachelor Of Science In Business Administration - Marketing Management
Holy Child Central Colleges Inc
Surallah South Cotabato 08.2022
Skills
Data entry
Social media marketing
Content creation
Marketing analytics
Customer relationship management
Market research
Team collaboration
Time management
Flexible and adaptable
Advertising design
Marketing
Customer engagement
Records coordination
Meeting preparation
Community engagement
Office administration
Punctual and reliable
Certification
Employess Forum and Orientation
Timeline
Marketing Assistant
OSwell Inc.
03.2025 - Current
Collection Officer
Receivers and Liquidators, Inc.
03.2023 - 04.2025
Nutrition Program Coordinator
Municipal Health Office LGU Surallah
10.2021 - 06.2022
Clerk III
LGU Surallah
07.2015 - 10.2021
Bachelor Of Science In Business Administration - Marketing Management
Holy Child Central Colleges Inc