Cheryl Santos
Calumpit, Bulacan
Summary
Dedicated Channel Sales Manager professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Channel Sales Manager
Westcon Solutions Philippines Inc
Makati City Philippines
02.2019 - Current
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Identified issues, analyzed information and provided solutions to problems.
- Collaborated with team members to achieve target results.
- Used coordination and planning skills to achieve results according to schedule.
- Prepared variety of different written communications, reports and documents.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Participated in team-building activities to enhance working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Manage the channel partner in building and growing the partnership. This development
of the partners is to be achieved through sales and pre-sales enablement activities. - Build strategic relationships with relevant vendors’ staff.
- Identify and develop new channel accounts
- Provide exceptional customer service and strive to exceed customer expectations in
accordance to the Service Level Agreement. - Implement a successful pipeline management program through building and monitoring sales pipelines to ensure continuous fulfilment of these sales enquiries; analyzes overall
win rates and win/loss ratios. - Keep the partners updated on the latest product, marketing programs/event.
- Manage partner’s performance through monthly and quarterly reviews.
- Manage the partner incentive programs.
- Analyze and forecast sales and business activities on a regularly basis.
- Prepare and distribute reports on a timely basis.
- Achieve the quarterly KPIs.
Channel Account Manager
Computrade Technology Philippines Inc
Makati City
10.2015 - 02.2019
- Articulated value proposition to assigned territory partners to maintain and increase share of partner business.
- Cultivated and developed strategic partnerships to build assigned territory.
- Synthesized business operations to make strategic recommendations on go-to-market and potential coverage models.
- Developed solid working knowledge of products to understand benefits to potential customers.
- Facilitated channel engagement to support territory sales goals.
Virtual Assistant
Huntress
Baltimore Maryland (Remote only)
01.2017 - 06.2017
- Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information.
- Completed business correspondence, transcription and data entry.
- Coordinated Skype calls across multiple time zones.
- Conferred with customers by telephone, chat or email to provide information.
- Uploaded files for team use on Google Suite and SharePoint.
- Managed CRM input, exports and clean up.
- Kept extensive contact list updated with new contacts and changes to existing contacts.
Product Support Engineer
MSI-ECS Philippines Inc
Quezon City
03.2013 - 07.2015
- Resolved system and customer issues by troubleshooting and providing effective solutions.
- Managed customer relationships by delivering prompt responses to questions.
- Tested completed projects for functionality and implemented changes to production methods to rectify issues in final products.
- Drove continuous improvement culture in engineering to provide clear product design standards, improve manufacturability through enhanced documentation and reduce engineering cycle time.
- Provide second level of support to Business Partners and End Users.
- Conduct sales training for Dell Commercial Notebook and Desktop
- Conduct sales training and technical support for Dell Server via phone, e-mail and remote desktop
- Act as Technical Consultant for Apple Enterprise Business
- Provide product training and support for Apple Education Business
- Provide sales training and product update for Apple Retail Business
- Work with internal Sales Team and Partners to identify and create opportunities for SMB and Enterprise Products andServices
- Create Build of Materials (BOM)
- Conduct proof of concept
- Attend several trainings, seminars, and briefing for the product and technology updates
- Provide product demonstration
IT Service Desk Analyst
Accenture Inc
Mandaluyong City
08.2012 - 01.2013
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Translated complex technical issues into digestible language for non-technical users.
- Monitored systems in operation and quickly troubleshot errors.
- Submitted service tickets for equipment maintenance requests.
- Used ticketing systems to manage and process support actions and requests.
Education
Bachelor of Science - Computer Engineering
Bulacan State University
City Of Malolos, Bulacan, Philippines04.2012
High School Diploma -
Marcelo H. Del Pilar National High School
City Of Malolos, Bulacan Philippines03.2007
Skills
- Flexible and Adaptable
- Responsible
- Collaboration
- Conflict Resolution
- Customer Service
- Self-Motivated
- Teambuilding
- Leadership
- Organization and Time Management
- Decision Making
Accomplishments
Computrade Best Channel Account Manager FY2018
Westcon Best Channel Account Manager 2019
Westcon Best Sales 2021
Certification
- BeyondTrust Certified Sales Professional
- Check Point Certified Sales Professional
- Silver Peak Sales Professional
- Certificate of Completion – HDE 100 Apache Hadoop Essentials
- Certificate of Completion – MapR Distribution Essentials
- Certificate of Completion – PureStorage Sales Training
- Nutanix Platform Sales Representative – September 2016
- F5 Accredited Sales Professional
- Implementation Certified Consultant – PowerEdge VRTX Sales Overview
- Certificate of Attendance for HP 3PAR Pre-Sales Hands-on Lab
- Apple Product Professional 2015
- Apple Certified Technical Coordinator 10.9
- Apple Certified Support Professional 10.9
- iOS Final Quiz Technical Training Certification 2014
- Apple Product Professional 2014
- Apple Sales Professional 2014
- Apple Product Professional 2013
- Apple Sales Professional 2013
- Dell Blades Server Technical Specialist
- Dell PowerEdge Server Technical Specialist
Timeline
Senior Channel Sales Manager
Westcon Solutions Philippines Inc
02.2019 - Current
Virtual Assistant
Huntress
01.2017 - 06.2017
Channel Account Manager
Computrade Technology Philippines Inc
10.2015 - 02.2019
Product Support Engineer
MSI-ECS Philippines Inc
03.2013 - 07.2015
IT Service Desk Analyst
Accenture Inc
08.2012 - 01.2013
Bachelor of Science - Computer Engineering
Bulacan State University
High School Diploma -
Marcelo H. Del Pilar National High School
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