Cheryl Oblea

A detail-oriented and motivated Customer Service Representative seeking to apply problem-solving skills and proven customer service strategies to contribute to the growth of an organization. Aiming to leverage a successful background in relationship management to increase customer satisfaction, build customer loyalty and reduce response time.

• Organized and updated schedules for executives.
• Coordinated travel arrangements and bookings for executive staff.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Handled confidential information in professional manner.
• Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
• Coordinated successful meetings and events by meticulously planning agendas, logistics, and materials.
• Improved internal communication by creating informative reports, presentations, and memos for executives and team members.
• Answered high volume of phone calls and email inquiries.
• Demonstrated flexibility adapting quickly when new tasks or responsibilities arose, maintaining a high level of performance under pressure.
• Served as a liaison between executives, staff members, clients, and stakeholders to maintain effective communication channels.
• Assisted in preparation of financial reports, budgeting and forecasting for executive office.