I love swimming, playing badminton, volleyball, reading books &selling
Cheryl J. Remedios
Executive Sales Consultant
Cebu,CEB
Summary
To develop and obtain a position that will enable me to use my strong people skills. Hardworking and efficient worker. Can undertake many job functions with ease and goal-oriented. Willing to undergo training.
Experienced with branch operations, team leadership, and customer relations. Utilizes strategic planning to optimize branch performance and enhance client satisfaction. Track record of fostering collaborative environment and achieving business objectives.
Senior Branch Manager with over 3 years of progressive experience improving business processes, increasing revenue and retaining loyal customers in multiple locations. Strengths include financial administration, team leadership and selling skills.
Overview
3
3
Certifications
11
11
years of professional experience
Work History
Senior Branch Manager
Wisk Fine Foods,Inc.
08.2021 - Current
- Led regional branch operations to enhance customer satisfaction and drive sales growth.
- Developed and implemented strategic initiatives to optimize inventory management and reduce costs.
- Mentored branch managers to improve operational efficiency and achieve company objectives.
- Analyzed market trends to identify opportunities for business expansion across multiple locations.
- Developed strategic initiatives to enhance customer service and improve overall branch performance.
- Mentored and trained staff, fostering a high-performing team culture focused on results.
- Analyzed branch performance metrics to identify opportunities for process improvements and operational efficiencies.
- Implemented cost-saving strategies, contributing to increased profitability while maintaining service quality.
- Cultivated strong relationships with clients, enhancing customer loyalty and retention rates.
- Oversaw budgeting process, aligning financial goals with organizational objectives for sustainable growth.
- Coordinated cross-departmental collaboration to streamline workflows and optimize resource allocation.
- Managed daily operations while maintaining a high level of efficiency, productivity, and customer service.
- Streamlined workflow processes to increase operational efficiency without compromising on service quality or delivery speed.
- Implemented data-driven decision-making tools, enabling the team to focus on strategic growth areas for increased branch success.
- Boosted employee morale through effective communication, recognition initiatives, and opportunities for career development.
- Ensured regulatory compliance by keeping abreast of industry developments, updating policies as necessary, and conducting regular audits.
- Drove process improvements which led to increased accuracy in financial reporting and reduced manual labor.
- Maintained a secure environment for customers'' assets by implementing robust risk management procedures and controls.
- Enhanced customer satisfaction rates by streamlining processes and improving staff training programs.
- Implemented innovative marketing strategies that contributed to branch revenue growth and higher customer retention rates.
- Negotiated favorable contracts with vendors, resulting in reduced costs for supplies and services without sacrificing quality or reliability.
- Introduced new products and services tailored to the unique needs of the local market, driving competitive differentiation.
- Developed and executed strategic growth plans for expanding the branch''s market share and client base.
- Championed community engagement initiatives that helped raise the brand''s profile while giving back to the local area through charitable endeavors.
- Led a diverse team to achieve sales targets through proactive coaching, mentoring, and performance management.
- Collaborated with senior management to develop branch-specific goals aligned with company objectives.
- Maximized cross-selling opportunities by training staff on product offerings across various departments within the organization.
- Fostered a culture of continuous improvement by encouraging staff feedback and incorporating suggestions into operational enhancements.
- Optimized branch operations by regularly analyzing financial reports and identifying areas for improvement.
- Increased branch profitability by implementing cost-saving measures and optimizing resource allocation.
- Created new revenue streams and recruited talented staff for branch offices.
- Built strong relationships with key clients, resulting in increased loyalty and repeat business.
- Maintained friendly and professional customer interactions.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Complied with regulatory guidelines and requirements.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Consulted customers to boost product sales and services.
- Developed strategic plans for day-to-day financial operations.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Established and checked coding procedures, monitored reports and updated internal files.
- Supported financial director with special projects and additional job duties.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Complied with established internal controls and policies.
- Led branch operations, ensuring compliance with company policies and regulatory requirements.
Executive Sales Consultant
Honda Cars Cebu,Inc.
08.2016 - 08.2021
- Cultivated strong relationships with key clients, enhancing customer satisfaction and loyalty.
- Trained and mentored junior sales staff, fostering professional development and team performance.
- Collaborated cross-functionally with marketing to align promotional strategies with sales objectives.
- Spearheaded negotiations for high-value contracts, securing favorable terms for the organization.
- Led customer engagement strategies that resulted in increased retention rates and repeat business.
- Boosted sales revenue by developing and implementing effective sales strategies.
- Implemented effective time management practices which resulted in more productive meetings with potential leads.
- Partnered with cross-functional teams such as product development or customer service departments to improve overall offerings and client support services provided by the company.
- Optimized CRM usage within the team, enhancing data-driven decision-making capabilities and improving follow-up processes.
- Established strong relationships with key clients, leading to increased repeat business.
- Managed a high-performing team of sales professionals, fostering a culture of collaboration and excellence.
- Streamlined sales processes for greater efficiency and better customer experiences.
- Exceeded sales targets consistently by identifying new prospects and closing deals effectively.
- Negotiated favorable contract terms with clients, ensuring long-term profitability for the company.
- Continuously sought self-improvement through attending industry conferences, workshops, and staying informed about the latest developments in order to maintain a competitive edge.
- Built a reputation as a trusted advisor among clients by providing reliable guidance on industry trends.
- Developed customized solutions for clients that addressed their unique challenges and needs, leading to higher client satisfaction rates.
- Collaborated with marketing teams to create impactful campaigns that drove lead generation for the sales team.
- Demonstrated resilience during challenging economic periods, maintaining steady performance despite market fluctuations.
- Increased market share by identifying untapped markets and successfully penetrating them through targeted sales efforts.
- Delivered informative and persuasive presentations to prospective clients, securing lucrative contracts.
- Conducted detailed market research to identify emerging trends and opportunities for expansion.
- Generated strong referral networks through strategic partnerships and excellent customer service.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Negotiated prices, terms of sales and service agreements.
- Informed customers of promotions to increase sales productivity and volume.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Contributed to team objectives in fast-paced environment.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Achieved or exceeded company-defined sales quotas.
- Maintained current knowledge of evolving changes in marketplace.
- Met existing customers to review current services and expand sales opportunities.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Presented professional image consistent with company's brand values.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Kept detailed records of daily activities through online customer database.
- Attended monthly sales meetings and quarterly sales trainings.
- Recorded accurate and efficient records in customer database.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Stayed current on company offerings and industry trends.
- Contributed to event marketing, sales and brand promotion.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Generated advertising brochure for vendor use.
Executive Sales Consultant
Isuzu Cebu,Inc.
03.2016 - 08.2016
- Cultivated strong relationships with key clients, enhancing customer satisfaction and loyalty.
- Trained and mentored junior sales staff, fostering professional development and team performance.
- Collaborated cross-functionally with marketing to align promotional strategies with sales objectives.
- Spearheaded negotiations for high-value contracts, securing favorable terms for the organization.
- Led customer engagement strategies that resulted in increased retention rates and repeat business.
- Boosted sales revenue by developing and implementing effective sales strategies.
- Implemented effective time management practices which resulted in more productive meetings with potential leads.
- Partnered with cross-functional teams such as product development or customer service departments to improve overall offerings and client support services provided by the company.
- Optimized CRM usage within the team, enhancing data-driven decision-making capabilities and improving follow-up processes.
- Established strong relationships with key clients, leading to increased repeat business.
- Managed a high-performing team of sales professionals, fostering a culture of collaboration and excellence.
- Streamlined sales processes for greater efficiency and better customer experiences.
- Exceeded sales targets consistently by identifying new prospects and closing deals effectively.
- Negotiated favorable contract terms with clients, ensuring long-term profitability for the company.
- Continuously sought self-improvement through attending industry conferences, workshops, and staying informed about the latest developments in order to maintain a competitive edge.
- Built a reputation as a trusted advisor among clients by providing reliable guidance on industry trends.
- Developed customized solutions for clients that addressed their unique challenges and needs, leading to higher client satisfaction rates.
- Collaborated with marketing teams to create impactful campaigns that drove lead generation for the sales team.
- Demonstrated resilience during challenging economic periods, maintaining steady performance despite market fluctuations.
- Increased market share by identifying untapped markets and successfully penetrating them through targeted sales efforts.
- Delivered informative and persuasive presentations to prospective clients, securing lucrative contracts.
- Conducted detailed market research to identify emerging trends and opportunities for expansion.
- Generated strong referral networks through strategic partnerships and excellent customer service.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Negotiated prices, terms of sales and service agreements.
- Informed customers of promotions to increase sales productivity and volume.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Contributed to team objectives in fast-paced environment.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Achieved or exceeded company-defined sales quotas.
- Maintained current knowledge of evolving changes in marketplace.
- Met existing customers to review current services and expand sales opportunities.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Presented professional image consistent with company's brand values.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Kept detailed records of daily activities through online customer database.
- Attended monthly sales meetings and quarterly sales trainings.
- Recorded accurate and efficient records in customer database.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Stayed current on company offerings and industry trends.
- Contributed to event marketing, sales and brand promotion.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Generated advertising brochure for vendor use.
Executive Sales Consultant
Isuzu Cebu Incorporation
03.2016 - 08.2016
Customer Relations Assistant/Sales Assistant
Isuzu Cebu Incorporation
05.2015 - 06.2015
- Facilitated customer inquiries, resolving issues efficiently to enhance satisfaction.
- Maintained accurate records of customer interactions using CRM software.
- Collaborated with sales team to ensure smooth order processing and fulfillment.
- Assisted in developing training materials for new staff on customer service protocols.
- Analyzed customer feedback to identify trends and recommend service improvements.
- Led initiatives to streamline communication between departments, improving response times.
- Mentored junior staff on best practices in customer relations and conflict resolution.
- Drove strategic projects aimed at enhancing overall customer experience and loyalty.
- Streamlined communication processes for improved customer experience and increased loyalty.
- Utilized problem-solving skills to effectively handle challenging situations with customers, resulting in positive outcomes and lasting relationships.
- Managed high call volume, prioritizing urgent matters while maintaining excellent service standards for all customers.
- Trained new employees on company policies and best practices in customer relations, ensuring a consistent level of service across the team.
- Implemented efficient procedures for handling customer inquiries, leading to quicker response times and increased satisfaction rates.
- Coordinated with other departments to address complex customer issues, achieving faster resolution times and higher levels of satisfaction.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and concerns.
- Facilitated the smooth processing of returns or exchanges by adhering to company policies while prioritizing customer satisfaction.
- Cultivated a positive workplace environment that encouraged collaboration, communication, and dedication to delivering exceptional customer service.
- Analyzed and recommended process improvements to reduce complaints and improve customer service throughout organization.
- Created engaging promotional materials as part of targeted marketing campaigns aimed at attracting new customers.
- Developed rapport with clients through active listening, empathy, and understanding of their needs.
- Maintained, tracked, and trended data for monthly reporting.
- Collaborated with team members to identify areas of improvement in customer service, resulting in higher satisfaction ratings.
- Analyzed customer feedback to identify trends and make recommendations for improvements in products or services offered.
- Conducted research, identified solutions, and responded to customers within outlined service level agreements.
- Assisted customers with product selection based on their individual needs and preferences, ultimately increasing sales revenue.
- Conducted regular surveys to gather valuable feedback from customers for continuous improvement initiatives within the organization.
- Provided thorough follow-up support after initial interactions to ensure ongoing client satisfaction and continued business relationships.
- Monitored social media platforms to address potential issues before they escalated into larger problems, protecting brand reputation online.
- Organized special events or promotions tailored toward building stronger connections between clients and the brand.
- Maintained detailed records of customer interactions, allowing for better tracking of issues and trends over time.
- Participated in team meetings to share best practices and brainstorm new strategies for enhancing customer relations efforts.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.
- Listened to customer needs and desires to identify and recommend optimal products.
- Implemented customer feedback system to identify and address areas for improvement.
- Collaborated with team members to achieve sales targets and improve store performance.
- Updated product displays regularly, keeping store appearance fresh and appealing.
- Collaborated with marketing team to create engaging social media content, driving online engagement.
- Developed loyal customer base by providing consistent, high-quality service.
- Conducted product demonstrations, significantly boosting daily sales figures.
- Managed inventory levels to minimize stockouts and overstock situations, ensuring optimal product availability.
Education
Bachelor of Science - Business Administration
Saint Theresa’s College
03-2015
Bachelor of Science - Mass Communication
Saint Theresa’s College
01-2010
Vocational Course - Int'l Caregiving and Home Management
University of Southern Philippines Foundation
04.2001 -
Bachelor of Science - Nursing
USPF
01-2008
MBA - Business Administration And Management
University of The Visayas
Cebu City, Province Of Cebu, Philippines 04.2001 -
Skills
- a Work competencies:
- Possesses background on managing and handling a team
- Possesses the ability to handle and cater customer’s need
- b Personal competencies:
- Highly motivated and can work with less supervision
- Responsible and resourceful
- c Skills:
- Knowledgeable in driving
- Proficient in communicating with other people
- Knowledgeable in Microsoft Office & etc
Operations management
Staff development
Sales management
Branch operations management
Excellent work ethic
Customer service
Team player
Strong team-builder
Attention to detail
Excellent time management skills
Customer relationships
Decision-making
Friendly
Cash handling
Accounts receivable
Relationship building
Relationship building and management
Approachable
Goals and performance
Verbal/written communication
Proficient in MS office
Interviewing and hiring
Coaching and mentoring
Account review
Client relationship management
Work prioritization
Conflict resolution
Training and development
Documentation
Staff management
Team supervision
Strategic planning
Staff training
Public speaking
Staff supervision
Project management
Sales planning
Performance reviews
Relationship management
Sales professional
Employee development
Community relations
Operational reports
Product training
Risk analysis
Market research
Event planning
Upselling and cross selling
Business planning
Business development expertise
Marketing
Key performance indicators
Excellent communication skills
People-oriented
Strong interpersonal skills
Customer and vendor relations
Delivery fleet management
Reliable
Dependable
Accomplishments
- Received the “Incentive Trip Award-travel abroad” for exemplary performance and recognition for handling the largest account in the company.
- Grew new accounts 50% in only 1 year.
- Repeatedly received recognition from superiors for excellence in service.
- Supervised team of 15 staff members.
- Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
- Increased monthly revenue through implementation of strategic initiatives.
Certification
CM - Certified Manager Certification
Interests
Timeline
Senior Branch Manager
Wisk Fine Foods,Inc.
08.2021 - Current
Executive Sales Consultant
Honda Cars Cebu,Inc.
08.2016 - 08.2021
Executive Sales Consultant
Isuzu Cebu,Inc.
03.2016 - 08.2016
Executive Sales Consultant
Isuzu Cebu Incorporation
03.2016 - 08.2016
Customer Relations Assistant/Sales Assistant
Isuzu Cebu Incorporation
05.2015 - 06.2015
Vocational Course - Int'l Caregiving and Home Management
University of Southern Philippines Foundation
04.2001 -
MBA - Business Administration And Management
University of The Visayas
04.2001 -
Bachelor of Science - Nursing
USPF
Bachelor of Science - Mass Communication
Saint Theresa’s College
Bachelor of Science - Business Administration
Saint Theresa’s College
Section name
- Age: 31
- Birthday: October 15,1989
- Civil Status: Single
- Height: 5'5
- Health: Physically fit
Personal Information
- Date of Birth: 1989-10-15
- Gender: Female
- Marital Status: Single
- Religion: Roman Catholic
Reading Motivational Books
I love reading the books of Rhonda Byrne. The Secret, Power , Magic, Hero and 365 Daily Teachings