CHERYL ARELLANO
Dasmarinas City
Summary
I have over 12 years of experience in management, administration and human resources making me a results-driven and dedicated professional. Most recently, I worked as an Executive Assistant to the Head of the Service Delivery department at Together Light, where I managed email correspondence, took meeting minutes, handled calendar management, audited reports, and provided comprehensive administrative support. Before that, as an Admin/HR Manager at Beelux Cowork, I led talent acquisition, employee evaluations, policy development, and conflict resolution while ensuring smooth HR operations. Earlier in my career, I worked as a Boutique Manager at Stores Specialists Inc., where I successfully drove sales, managed store operations, and improved customer satisfaction. My diverse experience has strengthened my organizational, leadership, and problem-solving skills, allowing me to thrive in fast-paced environments and contribute to business success.
Overview
14
14
years of professional experience
Work History
Value Designer/Customer Response Consultant
Mastro Luxe Inc
10.2023 - Current
- Conduct thorough inspections and evaluations of properties, goods, or assets.
- Analyze data such as market trends, comparable values, and historical information to determine accurate valuations.
- Prepare detailed, well-documented appraisal reports for clients.
- Consult with clients to understand the purpose of the appraisal and provide professional recommendations as needed.
- Maintain up-to-date knowledge of market conditions and appraisal techniques.
- Respond promptly and professionally to customer inquiries via phone, email, chat, or social media.
- Resolve product or service issues by clarifying the customer's concern, determining the root cause, and offering appropriate solutions.
- Collaborate with other departments to escalate or resolve complex issues.
- Monitor and follow up on pending customer concerns to ensure full resolution and satisfaction.
- Maintain up-to-date knowledge of company products, services, policies, and promotions.
- Monitor and follow up on pending customer concerns to ensure full resolution and satisfaction.
- Identify trends in customer issues and suggest improvements to enhance the customer experience.
Executive Assistant
Together Light Inc
05.2024 - 01.2025
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Prepare reports, presentations, and correspondence on behalf of the executive.
- Organize and maintain files, records, and key documents.
- Serve as a liaison between the executive and internal/external stakeholders.
- Assist in planning and coordinating events, meetings, and conferences.
- Monitor and follow up on key tasks, deadlines, and action items.
- Anticipate the executive’s needs and proactively manage logistical and administrative tasks.
Admin/HR Manager
Beelux Cowork
07.2020 - 10.2023
- Initiated employee evaluation process and recommended policy changes to propel staff progress toward desired readiness goals.
- Evaluated and resolved employee performance-based claims and harassment incidents.
- Spearheaded company's talent acquisition and recruitment processes.
- Screened, interviewed and hired candidates to facilitate smooth recruitment procedures.
- Provided support to employees with various HR-related issues and liaised with heads of department to find resolutions.
- Compiled and updated employee files in electronic and paper formats to maintain accurate records.
- Drafted termination paperwork and exit interviews to comply with release procedures.
- Communicated with vendors and administrators to address queries and concerns and support internal and external requests.
Boutique Manager
Stores Specialists Inc
04.2011 - 07.2020
- Forecasted sales performance to efficiently budget and order stock.
- Performed key-holding duties by managing cash drawers, site security and timely opening and closing.
- Trained and supervised team to deliver on store sales targets.
- Reorganised sales floor to improve visual merchandising displays.
- Led branch to achieve maximum sales within territory, exceeding revenue forecasts.
- Managed cash and reconciled tills with rigorous security measures.
- Resolved complex customer enquiries, disputes and complaints.
- Designed and implemented practices to boost customer satisfaction metrics.
- Enthusiastically interacted with customers and executive leaders to boost sales and team morale.
Education
Bachelor of Arts - Sociology
University of Santo Tomas
Espana, Manila01.1999
Skills
- Exceptional Communication – Strong verbal and written skills for engaging with clients, executives, and team members
- Customer Service Excellence – Focused on delivering responsive, empathetic, and high-quality experiences
- Organizational & Time Management Skills – Skilled in managing schedules, tasks, inventory, or inquiries with efficiency and attention to deadlines
- Attention to Detail – Accurate in documentation, valuations, reporting, and daily operations
- Professionalism & Discretion – Maintains confidentiality and upholds high standards in all interactions
- Leadership & Team Collaboration – Able to lead or support teams effectively, depending on the role
- Adaptability & Multitasking – Comfortable handling changing priorities in fast-paced environments
Timeline
Executive Assistant
Together Light Inc
05.2024 - 01.2025
Value Designer/Customer Response Consultant
Mastro Luxe Inc
10.2023 - Current
Admin/HR Manager
Beelux Cowork
07.2020 - 10.2023
Boutique Manager
Stores Specialists Inc
04.2011 - 07.2020
Bachelor of Arts - Sociology
University of Santo Tomas
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