Cherry Rose Monte
Risk Analyst
Quezon City
Summary
Motivated Fraud Analyst and Credit Card Specialist touting 5 years of expertise investigating suspicious activity. Knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Analytics and fraud pattern detection. Reliable Credit Card Specialist providing dedicated customer service to clients. Highly organized and skilled in identifying fraudulent activity and protecting customer information.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Risk Analyst
Ubiquity
Eastwood Quezon City
05.2021 - Current
- Investigated allegations to check validity and recommend actions to minimize risk.
- Produced accurate and timely collections reports, facilitating measurement, decision-making and engagement with customers.
- Looked at current and new merchants and individual sales to evaluate fraud, chargeback and compliance risks.
- Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Doing chargeback and investigations
- Contacting merchant to verify the transactions
Customer Service
Teletech
Cubao Quezon City
07.2019 - 03.2021
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Processed recurring automated payments; billing and credit card payments.
- Assisted customers with questions and inquiries to provide information regarding credit card accounts.
- Researched and resolved customer complaints and disputes related to credit card accounts.
Customer Service Associate
Convergys/Concentrix
Shaw Blvd
04.2017 - 07.2019
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls to answer questions about products and services.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled billing and payment issues following guidelines, resolving disputes properly.
Education
Bachelor of Science - Business Management
Rizal Technological University
Pasig City 06.2008 - 09.2012
Skills
Conducting investigations
Merchant monitoring
Self-Motivated
Problem-Solving
Critical Thinking
Flexible and Adaptable
Customer Communication
Decision-Making
Active Listening
Timeline
Risk Analyst
Ubiquity
05.2021 - Current
Customer Service
Teletech
07.2019 - 03.2021
Customer Service Associate
Convergys/Concentrix
04.2017 - 07.2019
Bachelor of Science - Business Management
Rizal Technological University
06.2008 - 09.2012