Cherry May Calbay
Digital Service Officer
Mandaluyong City
Summary
A results-oriented banker with seven years of relevant experience in boosting customer loyalty and satisfaction through efficient and excellent frontline and backroom customer services.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Digital Service Officer
Rizal Commercial Banking Corporation
BGC
2022.01 - Current
- Delivers services in timely, competent, warm and efficient manner.
- Processed minimum of 150 account onboarding functions in a day in accordance with the policies of the bank regulatory bodies as a Maker.
- Processes a minimum of 100 account onboarding verification and approval functions in a day as a Checker in accordance with the policies of the bank regulatory bodies.
- Ensures proper KYC/CDD through digital platform is performed for all new accounts opened and that EDD where necessary is completed.
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Advisor (New Accounts)
Security Bank Corporation
Manila
2018.10 - 2021.12
- Handled in-house selling, cross-selling of bank products and services, and managing of account portfolio to achieve sales targets.
- Processed opening of new peso/dollar CASA accounts and placements, roll-over/renewal, termination, payment of matured placements for all bank products.
- Ensured on-time and accurate service delivery in compliance with service standards.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used Microsoft Word and other software tools to create documents and other communications.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Customer Service Specialist - Senior Teller
Security Bank Corporation
Manila
2015.04 - 2018.10
- In-charge of excellent and efficient execution of service delivery of frontline tellering functions for customers' day-to-day transactions with a minimum of 200 transactions processed per day.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Promoted bank's products and services that generated desirable leads.
New Accounts Trainee
Land Bank of the Philippines
Makati City
2014.04 - 2014.05
- Performed hands-on customer interactions and new accounts processing under supervision
Education
Bachelor of Science - Banking And Finance
Polytechnic University of The Philippines
Sta. Mesa, Manila 2011.06 - 2015.04
Skills
Digital banking products and services
Customer service awareness
Customer service skills
Service industry background
Timeline
Digital Service Officer
Rizal Commercial Banking Corporation
2022.01 - Current
Customer Advisor (New Accounts)
Security Bank Corporation
2018.10 - 2021.12
Customer Service Specialist - Senior Teller
Security Bank Corporation
2015.04 - 2018.10
New Accounts Trainee
Land Bank of the Philippines
2014.04 - 2014.05
Bachelor of Science - Banking And Finance
Polytechnic University of The Philippines
2011.06 - 2015.04