Cherry Mae Patalinghug
Lapu-Lapu City, Province Of Cebu
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Telephilippines Inc.
12.2021 - 01.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Lo-ok National High School
Lapu-Lapu City, Province Of Cebu, Philippines 04.2001 -
Skills
- Attention to detail and accuracy in significant transactions and record-keeping
- Moderate knowledge of Microsoft
- Effective in communication, for both writing and speaking
- Meticulously optimizing workflow efficiency, adeptly prioritizing tasks, and consistently meeting deadlines while upholding the highest standards of work quality
- Ability to collaborate effectively with team members and diagnose and troubleshoot basic technical issues
Certification
Contact Center Services Training - August - October 2021
Timeline
Customer Service Representative
Telephilippines Inc.
12.2021 - 01.2024
Contact Center Services Training - August - October 2021
08-2021
High School Diploma -
Lo-ok National High School
04.2001 -
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