CHERRY MAE PABLO
Imus
Summary
Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and a proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Tier 2 Sales and Customer Service Representative
The Irish Store
Dublin, Ireland (Remote)
07.2023 - 01.2026
- Guided customers through online ordering processes, clarified product information, and managed account inquiries to ensure satisfaction.
- Developed strong customer relationships through personalized service and attentive communication.
- Collaborated with team members to streamline sales processes, enhancing overall efficiency.
- Trained new staff on product knowledge and effective sales techniques to improve performance.
- Analyzed customer feedback to identify areas for service improvement and implemented solutions.
- Drove sales revenue growth by 15% through identification of customer needs and strategic product recommendations.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Managed resolution of payment issues and billing inquiries to enhance customer satisfaction.
Training & Development Specialist
Sophi Outsourcing
Dumaguete City, Philippines
12.2021 - 07.2023
- Developed and executed over 30 comprehensive training programs for new hires, resulting in a highly skilled and motivated team.
- Designed training materials and resources to enhance employee performance and product knowledge.
- Conducted regular training assessments, identifying areas for improvement and implementing targeted training interventions.
- Administered course content, schedules, and attendance utilizing a learning management system (LMS).
- Designed and implemented comprehensive training programs to enhance employee skills and productivity.
- Facilitated onboarding sessions for new hires, ensuring a smooth integration into company culture.
- Collaborated with department leaders to identify training needs and develop targeted solutions.
Case Manager
Wipro
Cebu City, Philippines
03.2019 - 11.2021
- Managed client assessments to develop personalized care plans and goals.
- Coordinated with multidisciplinary teams to ensure comprehensive service delivery.
- Monitored client progress and adjusted care plans based on evolving needs.
- Provided training and mentorship to junior case managers on best practices.
- Conducted over 50 regular case reviews, promoting accountability and continuous improvement in services.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Education
Bachelor of Science - Nursing
Wesleyan University Philippines
Philippines01.2004
Skills
- Leadership Skills
- Excellent Organizational Skills
- Problem-Solving Skills
- Well-organized
- Customer relations
- Shipping and logistics
- Payment processing
- Very good attention to detail
- Proficient in managing real estate administrative tasks such as property listings, data entry, appointment scheduling, and coordinating property showings
- Skilled in using MLS platforms and CRM software to organize client information, track leads, and manage transactions effectively
- Able to draft and edit property descriptions, create virtual tours, and assist in marketing efforts to enhance property visibility
- Experienced in communicating with clients, agents, and vendors to ensure seamless transactions and exceptional customer experiences
- Skilled in performing a wide range of administrative tasks, including managing calendars, scheduling appointments, handling emails, and coordinating travel arrangements
- Proficient in document creation, editing, and formatting using tools like Microsoft Office and Google Workspace
- Capable of conducting internet research, data entry, and basic bookkeeping tasks to support efficient operations
- Strong organizational skills and attention to detail to ensure tasks are completed accurately and within deadlines
Certification
- Management and Leadership Training
- Train The Trainer Workshop
LANGUAGES
English
Tagalog
Timeline
Tier 2 Sales and Customer Service Representative
The Irish Store
07.2023 - 01.2026
Training & Development Specialist
Sophi Outsourcing
12.2021 - 07.2023
Case Manager
Wipro
03.2019 - 11.2021
Bachelor of Science - Nursing
Wesleyan University Philippines