Cherry Mae Lakilak
Sr. Associate
Bayambang
Summary
To maintain customer satisfaction and improve customer experience with Telecom Call Center through my proven problem solving skills, customer experience, and product knowledge.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
TRANSPRENT BPO (BRADFORD EXCHANGE US & CANADA)
08.2021
- To handle calls in consistently polite, professional and efficient manner
- Place an order for the customer.
Technical Support Representative
Capgemini
12th Floor Ten West Campus Mckinley Hill Taguig
11.2022 - Current
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Customer Service Representative
IQOR (SPRINT PHONE PROVIDER IN USA)
Bertaphill II Clark Pampanga
08.2019 - 04.2021
- To handle calls in consistently polite, professional and efficient manner
- Handle billing information and billing concern such as billing dispute etc
- Handle basic troubleshooting such as changing phone number, local and international calls etc
- Handle new phone orders, phone plan and upselling.
Customer Service Representative
ALORICA (VERIZON PHONE PROVIDER IN USA)
Centris Quezon City
12.2018 - 07.2019
- To handle calls in consistently polite, professional and efficient manner
- Handle billing information and billing concern such as billing dispute etc
- Handle basic troubleshooting such as changing phone number, local and international calls etc
- Handle new phone orders, phone plan and upselling.
Customer Service Representative
CONVERGYS (DISH ACCOUNT CABLE TV SERVICE IN USA)
Sm North Edsa
04.2018 - 11.2018
- To handle calls in consistently polite, professional and efficient manner
- Solve and explain the billing concern and billing dispute of the customer
- Handle billing information
- Handle technical and troubleshooting concern
- Process technician appointment and upselling.
Customer Sevice Representative
SITEL (SEARS ONLINE SHOPPING PLATFORM IN USA)
Baguio City
01.2017 - 01.2018
- To handle calls in consistenly polite, professional and efficient manner
- Place an order for the customer
- Set-up appointment for the defective units
- Make sure that the delivery arrives safe to the customers door-steps.
Education
Bachelor of Science in Tourism - undefined
University of Caloocan City
06.2011 - 04.2013
Alternative learning system - undefined
01.2010 -
Skills
Technical Support
Retail store support
International sales support
Creative problem solving
Administrative support
Customer Support
References
- Marlon Sagampod, coach, sitel, 09151746676, marlon.sgmpd@gmail.com
- Daniel Joshua Trinidad, trainor, alorica, 09369355043, joshy.trinidad@gmail.com
- Sundie Anigan, team leader, transparent bpo, 09365507243, sundieanigan1122@gmail.com
Timeline
Technical Support Representative
Capgemini
11.2022 - Current
TRANSPRENT BPO (BRADFORD EXCHANGE US & CANADA)
08.2021
Customer Service Representative
IQOR (SPRINT PHONE PROVIDER IN USA)
08.2019 - 04.2021
Customer Service Representative
ALORICA (VERIZON PHONE PROVIDER IN USA)
12.2018 - 07.2019
Customer Service Representative
CONVERGYS (DISH ACCOUNT CABLE TV SERVICE IN USA)
04.2018 - 11.2018
Customer Sevice Representative
SITEL (SEARS ONLINE SHOPPING PLATFORM IN USA)
01.2017 - 01.2018
Bachelor of Science in Tourism - undefined
University of Caloocan City
06.2011 - 04.2013
Alternative learning system - undefined
01.2010 -