Cherrylyn Matanguihan
Sales Manager
Amadeo
Every problem is a gift—without problems we would not grow.
Tony Robbins
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
17
17
years of professional experience
1
1
Certification
Work History
General Manager
Eco Savers Business Hub Inc.
08.2019 - 01.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Developmental Key Account Specialist
Royal Sales Marketing Corporation
11.2015 - 12.2017
- Set up new customer accounts and updated existing profiles with latest information.
- Adhered to standards of quality and service as well as all compliance requirements.
- Prospected for new customers in target areas or demographics to bring in new business.
- Obtained pricing deals, negotiated contracts, and solidified beneficial agreements.
- Ensures to hit sales quota per month
- Prepared and submitted timely invoices, statements and payment reminders for customers.
- Completed routine and complex account updates to resolve problems.
- Analyzed financial data and generated accurate, insightful reports for management.
- Delivered accurate billing and timely payments across high-volume client accounts.
- Consulted with businesses to supply accurate product and service information.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Attended monthly sales meetings and quarterly sales trainings.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Informed customers of promotions to increase sales productivity and volume.
- Met existing customers to review current services and expand sales opportunities.
- Built relationships with customers and community to promote long term business growth.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Maintained current knowledge of evolving changes in marketplace.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Quoted prices, credit terms and other bid specifications.
Leasing Officer
Fiesta World Mall Corporation
10.2012 - 11.2015
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Responded to requests and scheduled appointments for property showings.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Registered clients on database to enable tracking history and maintain updated records.
- Generated professional networks by engaging in professional, industry and government organizations.
- Generated leads for sales and rental properties through cold calls and referrals.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Coordinated appointments to show marketed properties.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Distributed and followed up on tenant renewal notices.
Area Marketing Supervisor
Kc Wonderland Corporation
09.2006 - 07.2009
- Boosted customer satisfaction ratings, increased client retention, grew market share and decreased lag time by implementing process improvements.
- Implemented new product line launches by initiating strategic advertising projects, marketing tactics and social media alliances.
- Developed strategic and tactical marketing plans for region.
- Created effective sales plans utilizing customer needs forecast to increase market share.
- Continually maintained and improved company's reputation and positive image in markets served.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Managed centralized marketing resources for entire area.
- Promoted programs, products and services with multi-channel strategies.
Education
Bachelor of Science - Customs Administration
04.2001 -
Skills
Schedule Management
Loss Prevention
Process Automation
Customer Retention
Financial Administration
Advertising and Marketing
Contract Negotiations
Operations Oversight
Customer Relationship Management
Distribution Management
P&L Management
Staff Supervision
Public Relations
Team Training and Development
Leadership and Team Building
Skilled Negotiator
Certification
Virtual Assistant Training( Social Media Manager, Appointment Setter, Administrative Assistant)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
General Manager - Eco Savers Business Hub Inc.
08.2019 - 01.2024
Developmental Key Account Specialist - Royal Sales Marketing Corporation
11.2015 - 12.2017
Leasing Officer - Fiesta World Mall Corporation
10.2012 - 11.2015
Area Marketing Supervisor - Kc Wonderland Corporation
09.2006 - 07.2009
Lyceum of The Philippines Batangas - Bachelor of Science, Customs Administration
04.2001 -