Cherrylyn Abardo

A banquet captain oversees and coordinates the execution of banquet events, ensuring smooth operations and exceptional guest experiences. They manage banquet staff, coordinate event logistics, and address any issues that arise during the event. They act as a liaison between the client, kitchen staff, and service staff, ultimately aiming to ensure guest satisfaction.

• Trained and managed dining room staff with diverse service backgrounds.
• Monitored dining areas' cleanliness and safety and quickly addressed emerging issues.
• Coordinated foodservice operations between kitchen staff and dining room servers.
• Maintained updated inventory of alcoholic beverages and serving supplies.
• Promoted positive teamwork amongst colleagues through clear communication and mutual support during busy shifts.
• Maintained a clean and organized dining area, ensuring a pleasant atmosphere for all guests.Customer Service Orientation:
  Dedication to providing excellent service and ensuring guest satisfaction.

• Handled food and beverage orders for up to [NUMBER] guests, delivering prompt and friendly service.
• Set up banquet tables and chairs based on event requirements.
• Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
• Enhanced customer satisfaction by providing efficient and friendly service during banquet events.

• Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
• Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
• Responded to guest requests for assistance, toiletries, and personal care items.
• Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.

• Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
• Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
• Placed orders for housekeeping supplies and guest toiletries.
• Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.