CHERRYL P. LABASTIDA

Job Description: Promote independence and resilience by helping students develop study habits and strategies that will later on make them capable of learning by themselves and reducing the need for continual help.

o Teaching English to children and teens , through engaging, interactive and achievable lessons.

o Adaptation and tailored lessons to address each student's individual needs according to their level of literacy and understanding.

o Provide assessments and feedback, marking students based on their fluency, vocabulary, grammar, listening, comprehension and understanding.

o Building positive, productive relationships with students to aid educational and emotional development.

• 3rd flr
• Insular Life building, Cebu Business Park; 6000, Handles sales and customer service concerns in hotel booking from 4 different LOBs namely Las Vegas, Atlantic City, Central and Eastern, as well as Western Market
• This means I was able to speak to all sort of speakers located anywhere in the US
• And may have developed versatility in dealing and understanding accents from different speakers
• Selected to arrange hotel booking for retails guest and Caesars Entertainment’s total rewards members regardless of their tier level (Gold, Platinum, Diamond and Seven Stars)
• Started with three hotels in Atlantic City and due to my good performance, has been transferred to the most important line of business, which is Las Vegas Market
• Handling nine properties in Las Vegas Market including Caesars Palace Las Vegas as our flagship property
• Studied and mastered the room types, amenities and other important policies in all nine properties
• Assisted discerning guests choose the best option with cost effective prices accommodation
• Assisted VIP guest and also book for event reservations to all types of guests
• Provided corporate bookings services to sales group
• Worked with third party travel agencies
• Responding to all phone inquiries (like direction and other hotel policies) promptly, courteously and in a friendly manner
• Up selling relevant add-ons, like, Wyndham stay, buffet pass, casino play and Total rewards visa card
• Monitoring bookings throughout the working day
• Complying with all relevant laws and travel business legislation
• Handling high numbers of incoming calls from guests
• Supervising agents if supervisor is not around during the shift
• Also taking supervisor calls effectively
• Ensure all bookings and reservations are processed accurately
• Ensure positive scripting and provide effective rebuttals to shoppers
• Being part of the seven star agents (elite agents)
• Has never incurred loss of revenue for my almost two years in the account
• Free audit errors from all of my bookings and high QA scores
• Great returns in a monthly CSAT survey and some of my calls are chosen as golden calls.

• Conducting on-line tutorials and Academy classes to Korean students of different ages
• Also handles group classes and special classes for business clients
• This ensures my experience in adopting to the different learning needs of different age brackets and allows me to change teaching strategy depending on the student's needs.

PeopleSupport Inc., eOffice 1, Asia Town, Apas, Cebu City

Job Description: Handling Customer Service Calls over at the

Cancellation Department as a Senior Representative, provides Coaching and feedback with other agents

- was dual-skilled as Sales and Retention Agent which developed product positioning and convincing abilities.

• Was also able to undergo training and nesting for a Travel Account EXPEDIA w/in PeopleSupport.

Job Description: Handling CS calls on Hotel, Cars, Events, and Airline Management.