Supervisor – Talent Acquisition
Concentrix
04.2021 - 12.2025
Hi, I’m
Cherry Lou Haluag
Supervisor
Quezon City, Metro Manila
Work History
Concentrix
Supervisor – Talent Acquisition
04.2021 - 12.2025
Job overview
- Led end-to-end recruitment operations, including sourcing, screening, and hiring
- Managed and coached a team of recruiters to meet hiring targets and performance goals
- Developed and implemented strategic and creative hiring initiatives aligned with business needs
- Ensured compliance with company policies, hiring standards, and local labor regulations
- Partnered with HR and stakeholders to finalize hiring decisions and workforce planning
Concentrix
Recruitment Specialist II – Talent Acquisition
07.2019 - 04.2021
Job overview
- Conducted candidate sourcing, screening, interviews, and background checks
- Supported recruitment programs and ensured adherence to hiring processes
- Maintained accurate applicant records and documentation
- Coordinated with hiring managers to meet staffing requirements
Concentrix
TLT / Product Ready Trainer & Senior Customer Service Associate
04.2012 - 06.2019
Job overview
- Delivered training on new products, processes, and system updates
- Designed and implemented training materials and learning strategies
- Facilitated onboarding and upskilling sessions for new and existing employees
- Prepared and managed client reports with a high level of accuracy
- Completed projects and deliverables within strict timelines
- Marketing Maintenance / AT&T U-verse
Asia Pacific College Korean School
Part-Time English Teacher
01.2009 - 01.2011
Job overview
- Taught English to Korean students, focusing on grammar, listening, and pronunciation
- Assessed student progress and provided structured feedback
- Facilitated speaking and listening activities to improve communication skills
- Provided one-on-one and small group support as needed
WNS Global Services
Customer Service Associate / Loyalty Retention Associate
01.2005 - 01.2009
Job overview
- Handled inbound customer service and sales inquiries with a focus on satisfaction
- Explained billing, charges, and account details clearly and accurately
- Resolved customer concerns efficiently while maintaining a positive experience
- Promoted relevant products and services based on customer needs
- Applied retention strategies to reduce cancellations and improve loyalty
VXI Global Solutions
Team Coach / Inbound Sales Representative (AT&T)
01.2004 - 01.2005
Job overview
- Managed inbound sales and customer service interactions
- Handled escalations and provided resolution for complex issues
- Drove sales through cross-selling and product recommendations
Education
Trinity University of AsiaQuezon City
Bachelor of Science from Business Administration, Computer Management
03.2004
University Overview
Cum Laude
Skills
Talent Acquisition & Recruitment Strategy
Team Leadership & Coaching
Training & Development
Workforce Planning & Reporting
Operations management
Process improvement
Strategic planning
Staff management
Timeline
Recruitment Specialist II – Talent Acquisition
Concentrix
07.2019 - 04.2021
TLT / Product Ready Trainer & Senior Customer Service Associate
Concentrix
04.2012 - 06.2019
Part-Time English Teacher
Asia Pacific College Korean School
01.2009 - 01.2011
Customer Service Associate / Loyalty Retention Associate
WNS Global Services
01.2005 - 01.2009
Team Coach / Inbound Sales Representative (AT&T)
VXI Global Solutions
01.2004 - 01.2005
Trinity University of Asia
Bachelor of Science from Business Administration, Computer Management