Work History
Education
Skills
Timeline
Hi, I’m

Cherry Lou Haluag

Supervisor
Quezon City, Metro Manila
Cherry Lou Haluag

Work History

Concentrix

Supervisor – Talent Acquisition
04.2021 - 12.2025

Job overview

  • Led end-to-end recruitment operations, including sourcing, screening, and hiring
  • Managed and coached a team of recruiters to meet hiring targets and performance goals
  • Developed and implemented strategic and creative hiring initiatives aligned with business needs
  • Ensured compliance with company policies, hiring standards, and local labor regulations
  • Partnered with HR and stakeholders to finalize hiring decisions and workforce planning

Concentrix

Recruitment Specialist II – Talent Acquisition
07.2019 - 04.2021

Job overview

  • Conducted candidate sourcing, screening, interviews, and background checks
  • Supported recruitment programs and ensured adherence to hiring processes
  • Maintained accurate applicant records and documentation
  • Coordinated with hiring managers to meet staffing requirements

Concentrix

TLT / Product Ready Trainer & Senior Customer Service Associate
04.2012 - 06.2019

Job overview

  • Delivered training on new products, processes, and system updates
  • Designed and implemented training materials and learning strategies
  • Facilitated onboarding and upskilling sessions for new and existing employees
  • Prepared and managed client reports with a high level of accuracy
  • Completed projects and deliverables within strict timelines
  • Marketing Maintenance / AT&T U-verse

Asia Pacific College Korean School

Part-Time English Teacher
01.2009 - 01.2011

Job overview

  • Taught English to Korean students, focusing on grammar, listening, and pronunciation
  • Assessed student progress and provided structured feedback
  • Facilitated speaking and listening activities to improve communication skills
  • Provided one-on-one and small group support as needed

WNS Global Services

Customer Service Associate / Loyalty Retention Associate
01.2005 - 01.2009

Job overview

  • Handled inbound customer service and sales inquiries with a focus on satisfaction
  • Explained billing, charges, and account details clearly and accurately
  • Resolved customer concerns efficiently while maintaining a positive experience
  • Promoted relevant products and services based on customer needs
  • Applied retention strategies to reduce cancellations and improve loyalty

VXI Global Solutions

Team Coach / Inbound Sales Representative (AT&T)
01.2004 - 01.2005

Job overview

  • Managed inbound sales and customer service interactions
  • Handled escalations and provided resolution for complex issues
  • Drove sales through cross-selling and product recommendations

Education

Trinity University of Asia
Quezon City

Bachelor of Science from Business Administration, Computer Management
03.2004

University Overview

Cum Laude

Skills

Talent Acquisition & Recruitment Strategy

Team Leadership & Coaching

Training & Development

Workforce Planning & Reporting

Operations management

Process improvement

Strategic planning

Staff management

Timeline

Supervisor – Talent Acquisition

Concentrix
04.2021 - 12.2025

Recruitment Specialist II – Talent Acquisition

Concentrix
07.2019 - 04.2021

TLT / Product Ready Trainer & Senior Customer Service Associate

Concentrix
04.2012 - 06.2019

Part-Time English Teacher

Asia Pacific College Korean School
01.2009 - 01.2011

Customer Service Associate / Loyalty Retention Associate

WNS Global Services
01.2005 - 01.2009

Team Coach / Inbound Sales Representative (AT&T)

VXI Global Solutions
01.2004 - 01.2005

Trinity University of Asia

Bachelor of Science from Business Administration, Computer Management
Cherry Lou HaluagSupervisor