Cherryline Jabanes
Sales Assistant
Cagayan De Oro City
Summary
- Well-qualified Sales Assistant familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
- Personable housekeeper with exceptional issue-resolution skills and safety knowledge. Bilingual and compassionate with proactive attitude. Known for reliability and workplace resourcefulness.
- Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
8
8
years of professional experience
Work History
Sales Assistant
Master Shopper's Venue Inc. - SM Department Store
03.2017 - 12.2021
- Implemented loss prevention strategies by monitoring suspicious activity closely throughout the day-to-day operations of the store.
- Executed visual merchandising strategies to attract customers and drive sales.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
Room Attendant
D'Morvie Suites
02.2016 - 10.2017
- Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.
- Contributed to team efforts in meeting occupancy goals through efficient room preparation and availability.
- Collaborated with front desk staff to address guest concerns, ensuring swift resolutions and overall satisfaction.
- Performed laundry duties for improved efficiency and faster room turnover times.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
Clinic Secretary
Repro Optima Center For Reproductive Health
09.2015 - 08.2016
- Enhanced clinic''s appointment scheduling by utilizing advanced software tools and techniques.
- Managed multi-line phone systems professionally, directing calls to appropriate personnel while minimizing hold times.
- Increased clinic efficiency by maintaining organized patient files and promptly addressing inquiries.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Customer Service Representative
Madison's Shopping Plaza Inc.
07.2013 - 08.2015
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled customer inquiries and suggestions courteously and professionally.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Education
Bachelor of Science - Business Administration And Management
Mindanao University of Science And Technology
Cagayan De Oro, Province Of Misamis Oriental, Philippines 04.2001 -
High School Diploma -
Alternative Learning System A&E Test
Cagayan De Oro, Province Of Misamis Oriental, Philippines 04.2001 -
No Degree -
Kawit Elementary School
Pagadian, Province Of Zamboanga Del Sur, Philippines 04.2001 -
Skills
Complex Problem-Solving
Product Merchandising
Customer Needs Assessment
Goal-Oriented
Retail Merchandising
Product Knowledge
Sales and Promotions
Marketing Strategies
Customer Service
Housekeeping
Professional Appearance
Teamwork
Safety Procedures
Supply Stocking
Restroom Servicing
Stain Removal
Sweeping and Mopping
Guest Service and Support
Vacuuming
Active Listening
Appointment Coordination
Patient Scheduling Expertise
Patient check-in
Payment Collection
Data Entry
Time Management
Outpatient Procedures
Appointment Scheduling
Paperwork Processing
Data Collection
Microsoft Excel
Coordination
Service Upselling
Documentation
Customer Relationship Management (CRM)
Conflict Resolution
Retail store support
Customer Relations
Follow-up skills
Promotional support
Timeline
Sales Assistant
Master Shopper's Venue Inc. - SM Department Store
03.2017 - 12.2021
Room Attendant
D'Morvie Suites
02.2016 - 10.2017
Clinic Secretary
Repro Optima Center For Reproductive Health
09.2015 - 08.2016
Customer Service Representative
Madison's Shopping Plaza Inc.
07.2013 - 08.2015
Bachelor of Science - Business Administration And Management
Mindanao University of Science And Technology
04.2001 -
High School Diploma -
Alternative Learning System A&E Test
04.2001 -
No Degree -
Kawit Elementary School
04.2001 -