- Collaboration with internal group related to Store Operations
Cherrylin M. Calosing
Asst. Retail Manager
Globe Store SM Rosario Mall 2nd Level Cyberzone Area Tejeros Convention Rosario, Cavite
Summary
Retail Assistant Manager with almost 25 years of relevant leadership experience and genuine passion for customer service and developing relationships. Demonstrated background delegating tasks and delivering performance feedback and guidance with positive and empowering approach. Executes with consistent delivery and re-prioritizes in fast-paced, ever-changing environment leveraging strong problem-solving skills and positive attitude under pressure. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Retail Manager
Channel Management - RSO
SM Rosario Store
10.2020 - Current
- Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained store equipment and work tools
- Controlled resources and assets for department activities to comply with industry standards.
- Developed detailed plans based on broad guidance and direction.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Supervised staff personnel by implementing company policies, protocols, work rules and disciplinary action.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Implemented process improvement initiatives within department.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Encouraged departmental employees to present positive, exemplary image to customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Recruited and developed employees for [Type] department.
- Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Defined clear targets and objectives and communicated to other team members.
- Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth store operations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Bachelor of Arts - Major in English
University of The Assumption
San Fernando, Pampanga 06.1993 - 03.1997
Skills
- Process and procedure development
Interests
- Communicating with internal group related to Store Operations
Timeline
Assistant Retail Manager
Channel Management - RSO
10.2020 - Current
Bachelor of Arts - Major in English
University of The Assumption
06.1993 - 03.1997
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