Cherry Lane Bacosa
Las Pinas City,Metro Manila
Summary
Skilled sales and marketing specialist with a strong commitment to delivering top quality customer experiences. Offering more than 4 years in retail and customer service. Strongly focused with the ability to complete tasks accurately in a fast-paced environment with conflicting deadlines.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Associate
FIS Global Solutions
Makati City, Metro Manila
06.2021 - Current
- Provided excellent customer care by responding to requests, assisting with blocking the Lost/Stolen/Compromised cards.
- Manage large amounts of incoming calls.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
Customer Service Representative
Teleperformance
Paranaque City, Metro Manila
11.2020 - 06.2021
- Updated account information to maintain customer records.
- Provide excellent customer service.
- Work with confidential customer information in a secure manner.
- Investigated and resolved customer inquiries and complaints quickly.
Marketing Specialist
iGold Communications, Inc.
Paranaque City, Metro Manila
09.2016 - 09.2020
- Engaged with customers to effectively build rapport and lasting relationships.
- Worked closely with Operation Team to solve problems and handle customer concerns.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Explained features and advantages of Matrix products and services to PLDT RMs.
- Organized sales paperwork, presented proposals and finalized contracts.
- Enhanced marketing and sales strategies to increase profitability and develop organizational pipeline.
- Determined problem areas and resolved issues related to profitability and business objective achievement.
Business Consultant
Proveneo Land Inc.
Makati City, Metro Manila
06.2016 - 09.2016
- Providing guidance and assisting sellers in purchasing property for the right price under the best terms.
- Determining clients’ needs and financials abilities to propose solutions that suit them.
- Take clients on home tours and attend open houses.
- Advise clients on market conditions, prices, mortgages, legal requirements, and related matters.
Cashier Inventory Officer
Customer Frontline Solution
Pasig City, Metro Manila
01.2016 - 06.2022
- Daily transfer of collections.
- Preparation of necessary documents / reports on transactional services.
- Receipt and processing of transactional services of customers.
- Maintaining and updating records of handsets.
- Reporting discrepancies between physical counts and computer records of handsets.
Education
Bachelor of Science - Business Administration
University of Perpetual Help System Dalta
Alabang–Zapote Rd, Almanza Uno, Las Piñas City 06.2011 - 03.2015
Skills
Sales expertise
Product and service sales
Active Listening
Flexible and Adaptable
Multitasking Abilities
Complaint resolution
Technical Support
Inbound and outbound calling
Sorting and labeling
Timeline
Customer Service Associate
FIS Global Solutions
06.2021 - Current
Customer Service Representative
Teleperformance
11.2020 - 06.2021
Marketing Specialist
iGold Communications, Inc.
09.2016 - 09.2020
Business Consultant
Proveneo Land Inc.
06.2016 - 09.2016
Cashier Inventory Officer
Customer Frontline Solution
01.2016 - 06.2022
Bachelor of Science - Business Administration
University of Perpetual Help System Dalta
06.2011 - 03.2015