Summary
Overview
Work History
Education
Skills
Certification
References
Work Availability
Work Preference
Timeline
AssistantManager
Cherry Anne Narido

Cherry Anne Narido

Customer Support Specialist
Makati

Summary

Customer Service and Recruitment Specialist with 8+ years of experience delivering high-quality support via email, chat, and CRM platforms. Skilled in resolving complex issues, managing bookings and schedules, and coordinating with multiple stakeholders to ensure customer satisfaction. Proficient in Zendesk, Gorgias, Shopify, Google Workspace, and scheduling tools, with a proven ability to adapt quickly in fast-paced, remote work environments.

Overview

9
9
years of professional experience
2
2
Certifications

Work History

Patient Support Specialist

Eucalyptus
10.2024 - 07.2025
  • Provided compassionate email-based support for UK patients, handling appointment queries, and prescription fulfillment.
  • Liaised with healthcare professionals to ensure accurate and timely service.
  • - Maintained accurate records within internal CRM platforms.

Email & Chat Support Specialist

TalentPop
09.2023 - 09.2024
  • - Managed high-volume customer inquiries via email and live chat, addressing order concerns, replacements, and refunds.
  • - Coordinated with suppliers and internal teams to resolve service issues promptly.
  • - Processed booking adjustments, cancellations, and product changes while maintaining a high satisfaction score.
  • - Updated product and FAQ information to improve first-contact resolution.

Senior Recruiter / Administrative Support

PSG Global
08.2021 - 08.2023
  • - Sourced, screened, and matched candidates to client needs using Compass ATS and LinkedIn.
  • Coordinated complex schedules, and managed compliance documentation.
  • Maintained clear communication with both candidates and hiring managers to ensure smooth placement processes.

Client Care Representative IV

Sutherland
05.2019 - 08.2020
  • Managed inbound and outbound calls, focusing on resolution and customer retention and network troubleshooting.
  • Resolved complex service issues and escalations with empathy and attention to detail.
  • Trained and mentored junior agents to improve team KPIs.

Consultant

Sutherland Global Solutions
09.2016 - 05.2019
  • Handled escalations and monitored abusive interactions to protect brand reputation.
  • Provided coaching to new hires, and collaborated on training materials.
  • Collaborated with cross-functional teams to develop and implement process improvements, resulting in more efficient customer issue resolution.

Education

Bachelor of Science - Business Management

Asian Institute of Computer Studies
05-2016

Skills

Email customer support

Certification

EF SET English Certificate 62/100 (C1 Advanced)

References

Andrew Raz

Vivid Money

(+63) 919 068 2099

kreydandrew.raz@icloud.com


Pretzel Banawan

Vivid Money

(+63) 993 254 7304

pbanawano5@gmail.com

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

RemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CulturePersonal development programsPaid sick leavePaid time offWork from home optionHealthcare benefits

Timeline

EF SET English Certificate 62/100 (C1 Advanced)

07-2025

Patient Support Specialist

Eucalyptus
10.2024 - 07.2025

Virtual Assistant eCommerce

10-2024

Email & Chat Support Specialist

TalentPop
09.2023 - 09.2024

Senior Recruiter / Administrative Support

PSG Global
08.2021 - 08.2023

Client Care Representative IV

Sutherland
05.2019 - 08.2020

Consultant

Sutherland Global Solutions
09.2016 - 05.2019

Bachelor of Science - Business Management

Asian Institute of Computer Studies

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Cherry Anne NaridoCustomer Support Specialist