Summary
Overview
Work History
Education
Skills
Certification
Highest Educational Attainment
Personal Information
Training
Timeline
Generic
CHERRY ANN G. BACACAO

CHERRY ANN G. BACACAO

Cebu City

Summary

To obtain a position in the organization that can absorb my training and skills, helping me add more value and success to the overall growth of the company. In addition, I am experienced with troubleshooting technical issues to provide effective resolutions. Utilizes strong customer service skills to ensure client satisfaction and loyalty. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Technical Support Representative

Tech Mahindra
01.2022 - Current


  • Answer incoming phone calls and provide support to callers experiencing computer problems of all kinds
  • Managing multiple cases at one time.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
  • Providing support in the form of procedural documentation.
  • Following up with customers to ensure the problem is resolved.

Order Management

Tech Mahindra
07.2022 - 05.2023
  • Assist the customer by giving the exact date of the shipment of their order.
  • Tracks order information and manages the data, people, and processes involved in the full order lifecycle.
  • Reduced lead times by implementing efficient order management practices and closely monitoring shipments.
  • Improved order tracking and customer updates, utilizing advanced order management software features.
  • Maintained and monitored work order management system.
  • Skilled at working independently and collaboratively in a team environment.
  • We locate the package of the customer and communicate the engineer regarding the status of the order.
  • We focus on provisioning and increase customer satisfaction by meeting service demands more quickly and accuracy.

Customer Service Representative

10.2021 - 01.2022
  • Listen to customers' concerns, issues and questions
  • Resolve customers' concerns and answer customers' questions to your best ability
  • Maintain a positive attitude and calmly respond to customers' complaints
  • Helping and assist the customers in there quiries
  • Taking orders of the customer
  • Do inbound calls

Office/Sales Staff

HCM PAWNSHOP
05.2016 - 06.2021
  • Answering inquiries to customers and taking their orders
  • Filling and encoding importants documents
  • Accomodate and cater customers need
  • Make weekly and monthly report of the stocks
  • Maintaining and organizing the stocks daily
  • Maintaining the office as needed

Education

BSBA - Major in Human Resource Development Management

University of San Jose-Recoletos
01.2007

Skills

  • Data Entry
  • Encoding
  • Product Listing
  • Fast Learner
  • Highly organized and detail oriented
  • Excellent written and oral communication skill
  • Flexible
  • Customer service
  • Organizational skills
  • Highly professional
  • Troubleshooting network issues

Certification

Advance Training for Call Center and ESL training

Highest Educational Attainment

University of San Jose-Recoletos, BSBA-Major in Human Resource Development Management, 2005, 2007

Personal Information

  • Age: 37
  • Place of Birth: Cebu
  • Date of Birth: 09/09/87
  • Marital Status: Married

Training

CLAIREVOYAND E-LEARNING ACADEMY, Advance Training for Call Center and ESL Training, 1 week for basic free training, 4 weeks for advance training

Timeline

Order Management

Tech Mahindra
07.2022 - 05.2023

Technical Support Representative

Tech Mahindra
01.2022 - Current

Customer Service Representative

10.2021 - 01.2022

Office/Sales Staff

HCM PAWNSHOP
05.2016 - 06.2021

BSBA - Major in Human Resource Development Management

University of San Jose-Recoletos

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CHERRY ANN G. BACACAO