Motivational books
Cherry Tan Torres
HR/Talent Acquisition/Recruitment
Pasig
Summary
19 years experienced employee with a demonstrated history of working in the Business Process Outsourcing industry. Skilled Operations Management, Sales, Contact Centers, and Account Management. Strong professional with a Bachelor of Science in Commerce (BSC) Major in Marketing from Assumption College, San Lorenzo. A career shifter to HR/Recruitment/VA/Admin/Clerical and related type of job roles for 11mos.
Overview
22
22
years of professional experience
1998
1998
years of post-secondary education
1
1
Language
Work History
Recruitment Specialist
51talk / China Online Innovations
09.2023 - Current
- Daily task includes getting an applicant applying for ESL Teaching position through the hiring process
- Conducting Language Assessment and discussing basic tasks and establishing qualifications and requirements for the role
- Conducting phone calls and Zoom meetings to create a shortlist of qualified candidates
- Interviewing candidates on the shortlist and endorsing to the next stages of the hiring process
Talent Acquisition
INSPIRO Phils.
08.2022 - 05.2023
- Daily task includes getting an applicant through the different stages of the hiring process
- Discussing and establishing qualification requirements and terms and conditions of Employment with Managers
- Conducting Baseline, Voice Assessments and Behavioral Interviews for company's accounts
- Validates Voice Assessments conducted by Talent Acquisition Specialists
- Conducting phone calls or meetings to create a shortlist of qualified candidates
- Interviewing candidates on the shortlist and maintaining a database on employees for future vacancies
- Involvement in On-boarding / Off-boarding process
- Provide HR policy guidance to employees
Marketing Supervisor (Reliever)
Mr. D.I.Y
05.2022 - 07.2022
- Company Overview: Industry Retail / Merchandise
- Daily task includes but not limited to: Close monitoring, coordination with all of stores that are scheduled to have Soft Opening Events, Grand Opening Events, Sales and Promo Events and Documenting/ Reporting all events
- Researching and Sending quotations for approval for securing new and sustaining projects for all stores
- Maintaining Philippine set up information and closely coordination with head office in Malaysia
- Close coordination with ABMs/BMs of stores marketing, Advertising and promo needs nationwide
- Industry Retail / Merchandise
Luxury Specialist for Sales & Services (Trainee)
IHG Hotels Group
04.2022 - 05.2022
- Company Overview: Industry Hotel / Hospitality
- Handles reservations globally of VIP guests and Loyalty Rewards members of all IHG (Intercontinental Hotels Group)
- Industry Hotel / Hospitality
Training & Quality (Project Based Accts.)
Datamatics - RJ Globus Solution Inc
02.2021 - 07.2021
- Company Overview: Industry Call Center / IT-Enabled Services / BPO
- Handled training classes for seasonal campaigns like AUS Telco, FTD Flowers Delivery, GreenDot Prepaid VISA Cards
- Once class has gone through onboarding and nesting
- I then take on the role of quality analyst for the latter
- Industry Call Center / IT-Enabled Services / BPO
Appointment Setter (Business Partnership)
Direct Hired - MSI Marketing
05.2017 - 02.2019
- Company Overview: Industry Call Center / IT-Enabled Services / BPO
- Home based and onsite Appointment Setter for Real Estate and Timeshare properties in US
- Industry Call Center / IT-Enabled Services / BPO
Confirmation Manager (Appointment Setting Process)
One World Connections
05.2014 - 03.2017
- Company Overview: Industry Call Center / IT-Enabled Services / BPO
- Take the lead role in hitting overall target of the campaign in terms of tour show up for the US based clients (Real Estate / Timeshare / Vacation Club properties)
- Responsible for the sales process from initial point of contact (lead generation), sales pitch presentations, to quality monitoring of all appointments set
- Work closely with the US clients and tele sales teams in Manila to ensure that targets are met monthly
- Work closely with strategic partners' (US clients) to assist in the sales process
- Engage, equip, train all aspect of sales channels
- Industry Call Center / IT-Enabled Services / BPO
HOD & Confirmation Manager (Appointment Setting Process)
Fusion BPO Services
12.2009 - 12.2013
- Company Overview: Industry Call Center / IT-Enabled Services / BPO
- Reporting directly to the Country Manager and ensures the team sales quota with direct responsibility on the results
- Take the lead role in hitting overall target of the campaign in terms of tour show up for the US based clients (Real Estate / Timeshare / Vacation Club properties)
- Responsible for the sales process from initial point of contact (lead generation), sales pitch presentations, to quality monitoring of all appointments set
- Work closely with the US clients and Tele sales teams in Manila to ensure that targets are met monthly
- Work closely with strategic partners' (US clients) to assist in the sales process
- Industry Call Center / IT-Enabled Services / BPO
Executive Assistant to the President
Diamond Motor Corporation
04.2008 - 06.2008
- Company Overview: Industry Automobile / Automotive Ancillary / Vehicle
- Managing the day-to-day operations of the office
- Organizing and maintaining files and records
- Planning and scheduling meetings and appointments
- Industry Automobile / Automotive Ancillary / Vehicle
Group Manager
American International Marketing Solution
04.2005 - 02.2008
- Company Overview: Industry Call Center / IT-Enabled Services / BPO
- Industry Call Center / IT-Enabled Services / BPO
Senior Agent to Team Leader
One Global Contact Center (formerly E-pacific)
11.2002 - 12.2004
- Directly responsible in mentoring of agents which includes performance management and coaching
- Make outbound calls and closed deals for sales agents setting of up appointments for a Real Estate/Timeshare/Vacation Club properties in US
Education
Bachelor's/College Degree - Marketing
Assumption College
Skills
Talent acquisition
Recruiter training
Candidate assessment
Offer negotiation
Applicant qualification
Teamwork and collaboration
Decision-making
Team collaboration
Training and mentoring
Team leadership
Operations management
Mentoring
Coaching experience
Other Information
Member since 2002 to present, Forever Living Products International, Ortigas Center, Pasig City, Royale Business Club, Quezon City
Preferred Work Location
National Capital Region/ Willing to relocate depending on salary package
Personal Information
- Age: 49
- Gender: Female
- Nationality: Philippines
Interests
Films, Series, Documentaries, Autobiography
Nature, Travel, Road trips
Timeline
Recruitment Specialist
51talk / China Online Innovations
09.2023 - Current
Talent Acquisition
INSPIRO Phils.
08.2022 - 05.2023
Marketing Supervisor (Reliever)
Mr. D.I.Y
05.2022 - 07.2022
Luxury Specialist for Sales & Services (Trainee)
IHG Hotels Group
04.2022 - 05.2022
Training & Quality (Project Based Accts.)
Datamatics - RJ Globus Solution Inc
02.2021 - 07.2021
Appointment Setter (Business Partnership)
Direct Hired - MSI Marketing
05.2017 - 02.2019
Confirmation Manager (Appointment Setting Process)
One World Connections
05.2014 - 03.2017
HOD & Confirmation Manager (Appointment Setting Process)
Fusion BPO Services
12.2009 - 12.2013
Executive Assistant to the President
Diamond Motor Corporation
04.2008 - 06.2008
Group Manager
American International Marketing Solution
04.2005 - 02.2008
Senior Agent to Team Leader
One Global Contact Center (formerly E-pacific)
11.2002 - 12.2004
Bachelor's/College Degree - Marketing
Assumption College