Open To Work
Hi, I’m
Cherry Lyn Ann C. Labor
Angat, Province Of Bulacan
Work Preference
Summary
Standing an opportunity to show my abilities and comprehensive in any diagnosed task. Where I can enhances my skills and knowledge in helping others and successful career.
Offering strong communication and organizational abilities, eager to learn and develop in professional environment. Brings ability to pick up new tasks quickly and adapt to various responsibilities efficiently. Ready to use and develop administrative and customer service skills in [Desired Position] role.
Friendly and organized with excellent interpersonal skills and positive, upbeat approach. Familiar with office software and administrative tasks, including scheduling and communication. Committed to providing welcoming environment and ensuring smooth daily operations.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
3
years of professional experience
Work History
Resorts World CasinoPasay, Metro Manila, Philippines
Receptionist
12.2018 - 03.2020
Job overview
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Coordinated communication between departments to streamline guest services and enhance overall experience.
- Maintained accurate records of reservations, cancellations, and special requests for effective tracking.
- Trained new staff on front desk procedures and customer service best practices to ensure consistency.
- Implemented process improvements that enhanced workflow efficiency within the reception area.
- Assisted in managing guest feedback systems to identify areas for service enhancement and quality control.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Routed incoming mail and messages to relevant personnel without delay.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Organized, maintained and updated information in computer databases.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Reduced waiting times for visitors by implementing more efficient check-in process.
- Assisted in event planning and execution, ensuring seamless operation of company functions.
- Improved office organization with meticulous management of appointment scheduling and client databases.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Improved workflow by introducing more efficient document handling and organization practices.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
- Assisted with planning office events and meetings for smooth execution.
- Maintained visitor log for entering and leaving facility for security purposes.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
SM HypermarketSM City Marilao
Front End Cashier
08.2019 - 01.2020
Job overview
- Processed customer transactions efficiently using point-of-sale systems.
- Handled cash and credit payments, ensuring accuracy in financial exchanges.
- Maintained cleanliness and organization of checkout area for optimal efficiency.
- Assisted customers with inquiries, providing exceptional service and support.
- Approached every question or concern with calm and level-headed approach.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Promoted special offers or loyalty programs to increase sales revenue and encourage repeat business from customers.
- Worked extended hours during holidays or peak seasons to provide additional support for increased customer traffic.
- Demonstrated knowledge of store inventory by assisting customers in locating products and offering recommendations when necessary.
- Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
- Operated multiple types of payment terminals confidently, enabling diverse payment options for patrons.
- Trained new cashiers in POS system usage and customer service best practices, enhancing team efficiency.
- Managed cash drawer with accuracy, ensuring all transactions were accounted for at end of day.
- Assisted customers in locating products, leading to increased satisfaction and repeat business.
- Ensured age-restricted products were sold in compliance with legal standards, protecting store from liability.
- Resolved customer complaints with empathy and professionalism, restoring customer confidence.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Responded promptly to requests for assistance, spills and customer inquiries.
Dental ClinicSta. Maria
Secretary
09.2018 - 06.2019
Job overview
- Managed patient scheduling and appointments to optimize clinic workflow.
- Coordinated communication between dental staff and patients, enhancing service delivery.
- Maintained accurate patient records using electronic health record systems.
- Assisted in billing processes, ensuring timely insurance claims submissions.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained electronic filing systems and categorized documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Performed research to collect and record industry data.
- Developed office procedures that improved patient check-in efficiency by streamlining workflows.
- Provided administrative support for dental procedures, facilitating efficient operations.
National BookstoreSta. Maria
Promodiser
03.2017 - 09.2018
Job overview
- Waltermart Sta. Maria
- Engaged customers through product demonstrations and promotional events, enhancing brand visibility.
- Developed strong relationships with local schools and community organizations to drive book sales.
- Assisted in creating visual merchandising displays to highlight new arrivals and seasonal promotions.
- Conducted market research to identify customer preferences and inform inventory decisions.
- Provided feedback on customer interactions to improve service strategies and enhance customer experience.
- Coordinated with marketing team to implement social media campaigns promoting in-store events and promotions.
Education
Immaculate Concepcion AcademySanta Maria, Bulacan
Bachelor of Science from Tourism in Management
01-2017
University Overview
Undergraduate
Pulong Buhangin National High SchoolPulong Buhangin, Santa Maria, Bulacan
01-2016
University Overview
Little Panay Elementary SchoolDavao City
01-2013
University Overview
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Appointment scheduling
- Customer and client relations
- Data inputting
- Greeting and seating clients
- File management
SUMMARY OF QUALIFICATIONS:
SUMMARY OF QUALIFICATIONS:
- Hardworking, Honest and Responsible
- Self-confident
- Ability to do work independently and part of a team
- Strong Communication skill and attention to detail.
Languages
English
Timeline
Front End Cashier
SM Hypermarket
08.2019 - 01.2020
Receptionist
Resorts World Casino
12.2018 - 03.2020
Secretary
Dental Clinic
09.2018 - 06.2019
Promodiser
National Bookstore
03.2017 - 09.2018
Pulong Buhangin National High School
Little Panay Elementary School
Immaculate Concepcion Academy
Bachelor of Science from Tourism in Management