Cherry Dawang
Santa Cruz, Metro Manila,00
Summary
Proven leader with extensive experience in small business operations and client service, notably at Self Employed Services. Excelled in relationship building and financial management, driving customer satisfaction and repeat business. Demonstrated ability in staff training and development, alongside strategic marketing to foster business growth. Achieved significant revenue growth through meticulous attention to detail and effective negotiation skills. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Owner Operations Manager Jewelry Sales
Self Employed Services
03.2014 - Current
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Managed day-to-day business operations.
Caregiver, Live In, Child, Elderly
Top High Global Resources, Inc
07.2014 - 09.2017
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted patients with self-administered medications.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Provided compassionate and patient-focused care to cultivate well-being.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Maintained strong connections within caregiver community to gain continuous knowledge.
In-Home Infant Nanny
AHI
01.2011 - 04.2013
- Provided a nurturing environment for infants, ensuring their safety and well-being at all times.
- Maintained detailed records of the infant''s daily activities, milestones, and health-related information for parental review.
- Assisted with light housekeeping duties to ensure a clean, organized living environment for both the family and the infant.
- Supported parents in implementing routines and schedules, leading to increased consistency and predictability for the infant.
- Enhanced infant development by creating age-appropriate activities tailored to each child''s needs and interests.
- Fostered strong parent-nanny relationships through open communication, trust, and professionalism.
- Assisted with light housekeeping duties as well as running errands.
- Managed emergency situations effectively, keeping both parents informed of any incidents while prioritizing the safety of the infant involved.
- Prepared nutritious meals and snacks for infants according to dietary guidelines, contributing to their overall health and wellbeing.
- Developed strong bonds with infants by consistently responding sensitively to their emotional cues and needs throughout caregiving tasks.
- Encouraged early language development by engaging infants in simple conversations using age-appropriate vocabulary during daily interactions.
- Assisted with potty training when appropriate by following established routines set forth by parents or other caregivers within the household setting.
- Supported physical development through regular gross motor play sessions that included tummy time activities designed specifically for infants.
- Collaborated closely with parents to ensure continuity of care and alignment of parenting philosophies, resulting in a more consistent experience for the infant.
- Participated in family meetings to discuss progress updates, address concerns or issues related to childcare responsibilities collaboratively with parents.
- Facilitated social and emotional growth by establishing a warm, secure attachment with each infant in the nanny''s care.
- Adapted to changing family dynamics or needs as they arose while maintaining professionalism and flexibility within the childcare role.
- Accompanied families on outings or trips while providing attentive care for the infant throughout various settings.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Served as a reliable resource for parents regarding infant care practices, offering guidance on topics such as feeding schedules or developmental milestones.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Built positive and nurturing environments to support child social and emotional growth.
- Prepared meals and snacks for children based on dietary guidelines.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Administered basic first-aid and medication in emergency situations.
- Monitored children's play activities to verify safety.
- Taught children basic life skills, manners and personal hygiene.
- Supervised children on playground to help develop physical and social skills.
- Helped children complete homework assignments and school projects.
- Supervised children engaged in physical activity, learning and social skills with peers.
- Regularly traveled with family to help with vacation activities and childcare.
- Identified warning signs of emotional and developmental problems in children.
Education
Associate of Arts - Caregiver
Skill Power Institute
Nueva Ecija, Philippines03.2009
High School Diploma -
Sto Tomas High School
Nueva Ecija, Philippines, Philippines06.1998
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Operations Management
- Business Planning
- Staff hiring
- Financial Management
- Marketing
- Negotiation
- Employee Development
- Sales Leadership
- Bidding processes
- Sales management
- Capital pursuit
- Attention to Detail
- Customer Service
- Decision-Making
- Employee Relations
- Employee Scheduling
- Budget Control
- Staff training/development
- Delegating Work
- Performance Improvement
- Hiring and Onboarding
- Direct Sales
- Revenue Growth
- Payroll Administration and Timekeeping
- Marketing Strategies
- Finance and Accounting Oversight
- Business Growth Initiatives
- Employee reviews
Timeline
Caregiver, Live In, Child, Elderly
Top High Global Resources, Inc
07.2014 - 09.2017
Owner Operations Manager Jewelry Sales
Self Employed Services
03.2014 - Current
In-Home Infant Nanny
AHI
01.2011 - 04.2013
Associate of Arts - Caregiver
Skill Power Institute
High School Diploma -
Sto Tomas High School
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