To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable BPO professional with experience in people management, process improvement and customer service. Proven track record of successfully streamlining business operations and customer satisfaction.
Hi, I’m
Cherry Cailipan
Team Leader
San Jose Del Monte,Bulacan
Summary
Overview
23
years of professional experience
Work History
LizardBear Tasking Inc (TaskUs Inc)
Team Leader
2020.09 - Current (5 education.years_Label & 9 education.months_Label)
Job overview
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Held weekly team meetings/one on one coaching to inform/develop team members behaviors towards policies, company news and updates.
TelePhils Inc (Teleperformance)
Team Leader, Sales Operations
2012.02 - 2019.12 (7 education.years_Label & 10 education.months_Label)
Job overview
- Enhanced customer satisfaction through proactive problem-solving and consistent followup.
- Facilitated regular team meetings to discuss challenges, successes and strategies.
- Communicated customer feedback and complaints to team members to promote proper resolution.
- Monitored daily sales performance and provided feedback to each team member.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Trained and coached sales team members on best practices for customer service and sales techniques.
Sykes Asia
Travel Specialist
2009.01 - 2012.02 (3 education.years_Label & 1 education.month_Label)
Job overview
- Maximized sales opportunities by cross-selling additional products such as insurance or tour packages when appropriate.
- Enhanced customer satisfaction by providing personalized travel recommendations and itinerary planning.
- Resolved customer issues promptly and professionally, maintaining high levels of satisfaction and loyalty.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
Teletech
Back of House Team Member
2005.01 - 2008.12 (3 education.years_Label & 11 education.months_Label)
Job overview
- Monitored transition of users from one Telco provider to another
- Ensured seamless porting process with the customers by doing trouble shooting when necessary
- Contacted users to speed up resolution for any identified concerns in the case
Sacred Heart Academy Of Novaliches
Teacher
2001.04 - 2003.03 (1 education.year_Label & 11 education.months_Label)
Job overview
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Planned and implemented integrated lessons to meet national standards.
Education
Technological University of The PhilippinesErmita, Manila
Bachelor of Science from Industrial Education
2001.04
University Overview
Skills
Sales expertise
Professionalism
Active Listening
Relationship Building
Excellent Communication
Problem-solving abilities
People Management
Timeline
Team Leader
LizardBear Tasking Inc (TaskUs Inc)
2020.09 - Current (5 education.years_Label & 9 education.months_Label)
Team Leader, Sales Operations
TelePhils Inc (Teleperformance)
2012.02 - 2019.12 (7 education.years_Label & 10 education.months_Label)
Travel Specialist
Sykes Asia
2009.01 - 2012.02 (3 education.years_Label & 1 education.month_Label)
Back of House Team Member
Teletech
2005.01 - 2008.12 (3 education.years_Label & 11 education.months_Label)
Technological University of The Philippines
Bachelor of Science from Industrial Education
2001.04
Teacher
Sacred Heart Academy Of Novaliches
2001.04 - 2003.03 (1 education.year_Label & 11 education.months_Label)