Cherry Biol
BS In Customs Admnistration
Panabo, Davao Del Norte
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
Globe Telecom
Maasin
05.2006 - 07.2010
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Message-Handling Specialist
EasyCall-Cebu
Cebu City
11.1997 - 07.2003
- Answered customer telephone calls and processed their messages to be sent to its recipients.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Telephone Operator/PBX Telephone Operator
PhilCom Corp.
Panabo, Davao del Norte
01.1997 - 07.1997
- Accepts and connects incoming and outgoing international and local calls.
- Operated switchboard and routed incoming calls to appropriate departments.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
Education
Bachelor of Science - Customs Administration
HolyCross of Davao College
Davao City 06.1992 - 10.1996
Skills
Great commmunicator
Timeline
Customer Service Representative
Globe Telecom
05.2006 - 07.2010
Message-Handling Specialist
EasyCall-Cebu
11.1997 - 07.2003
Telephone Operator/PBX Telephone Operator
PhilCom Corp.
01.1997 - 07.1997
Bachelor of Science - Customs Administration
HolyCross of Davao College
06.1992 - 10.1996
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