Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Virtual Assistant/Customer Service support position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
Cherrie Chris Boquio
Rockstar Virtual Assistant/ Customer Service Expert
Calamba
Summary
Overview
9
years of professional experience
Work History
Asurion PH
Customer Support Expert
04.2017 - Current
Job overview
- Providing exceptional customer support through voice channels with strong communication skills
- Resolving inquiries, concerns, and technical issues promptly and professionally
- Collaborating with teams and achieving high customer satisfaction ratings.
- Cultivated interpersonal skills by building positive relationships with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Provided professional services and support in a dynamic work environment.
- Developed strong organizational and communication skills through coursework and volunteer activities.
Convergys Nuvali
Customer Service Associate
04.2014 - 03.2017
Job overview
- Delivering excellent customer service through voice interactions
- Addressing queries, resolving complaints, and providing product information
- Responded to customer calls and emails to answer questions about products and services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed and actualized customer service initiatives to decrease wait times.
Education
Laguna College of Business And ArtsOffice Management
07.2006 - 04.2010
University Overview
Skills
Powerpoint, and Excel)Literate in typing and editing (AdobePhotoshop, Adobe InDesign)Excellent in oral and written communicationPossesses good interpersonalCommunication skills
Customer delivery expertise
Emotional support expertise
Customer support
Customer service support
Customer service and support
Efficient customer service expert
Customer technical support
Expert in customer relations
Technical support expertise
Timeline
Customer Support Expert
Asurion PH
04.2017 - Current
Customer Service Associate
Convergys Nuvali
04.2014 - 03.2017
Laguna College of Business and Arts
Office Management
01.2008 - 04.2010