Productivity Software: Word, Excel, Data Entry, PowerPoint
Chernie Zulueta
Data Analyst
San Jose
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Data Analyst
Savant Technologies, Inc.
SAN JOSE (Capital)
05.2021 - 07.2023
- Collaborated with business-unit leaders to identify and prioritize problems.
- Upheld security and confidentiality of documents and data within area of responsibility.
- Extracted and interpreted data patterns to translate findings into actionable outcomes.
- Analyzed transactions to build logical business intelligence model for real-time reporting needs.
Branch Cashier
Premiumbikes Corporation
SAN JOSE (Capital)
08.2019 - 03.2021
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Identified and resolved discrepancies and errors in customer accounts.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Data Analyst
Savant Technologies, Inc.
SAN JOSE (Capital)
03.2015 - 03.2019
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Analyzed transactions to build logical business intelligence model for real-time reporting needs.
- Documented effective and replicable methods for extracting data and organizing data sources.
Cashier-Billing Department
Makati Medical Center
Makati
04.2009 - 10.2011
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Associate Software Engineer - Project Assistant
Accenture Philippines
Makati
06.2008 - 01.2009
- Teamed with business analysts to deliver high-availability solutions for mission-critical applications.
- Checked configuration files and logs to uncover root causes of problems.
- Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.
- Worked closely with global customers spanning to troubleshoot software problems.
Reservation Officer
PICO Travel & Tours
Quezon
04.2007 - 04.2008
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
- Provided customers with information about availability and pricing.
Cashier - Store Custodian
Access Beauty Salon
Manila
01.2006 - 02.2007
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Answered questions about store policies and addressed customer concerns.
- Built relationships with customers to encourage repeat business.
- Tallied cash drawer at beginning and end of each work shift.
Service Crew
Burger Machine
San Carlos
01.2006 - 05.2006
- Talked with customers about project specifications, budgets and timelines for top-notch customer service.
- Verified freshness of food and ingredients by checking for quality, keeping track of new and expired items and rotating stock.
- Kept all prep areas clean by sweeping, mopping and washing down counters.
Service Crew - Cashier
Freemont Foods Corporation - Jollibee
Kabankalan
04.2005 - 09.2005
- Worked closely with shift manager to solve problems and handle customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Part-Time Receptionist and Housekeeping
Justin's Guest House
Kabankalan
06.2001 - 05.2003
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained visitor log for entering and leaving facility for security purposes.
- Maintained confidentiality of information regarding clients and company.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Bachelor of Science in Commerce - Major in Data Processing
Kabankalan Catholic College
Kabankalan 06.2004 - 04.2005
Skills
Data quality assurance processes
undefinedAccomplishments
- Basic Training Course on Life, Health and Accident Insurance. (Philamlife Insurance) 2019
- Completed the Variable Life Licensing Course.(Philamlife Insurance) 2019
- Service Expression Seminar - Makati Medical Center 2010
- 2008 Security and Privacy Awareness Training - American Express (Accenture Phils.)
- Basic Training Course- Ideal Pension Plans Corporation 2007
- Certificate of Merit and Recoginition - Vice as the Campus Youth Ministry Award (Vice President for Internal Affairs - Campus Ministry Office KCC Chapter) 2005
- Certificate of Appreciation - Appointed President of Student Catholic Action of the Phils.-KCC Chapter 2004-2005
- Certificate of Participation-Culmination of Information Technology Project 2005
- Basic Web Page Design - Certificate of Participation 2003
- Certificate of Attendance - SSAO & CMO Officers' Retreat 2003
- Youth Encounter - Certificate of Participation 2003
Software
Database Management: SQL, Spreadsheets, Data Analytics
Communication tools: instant messaging, video conferencing and email management application
Operating System, HTML
Digital advertising
Java, C
Timeline
Data Analyst
Savant Technologies, Inc.
05.2021 - 07.2023
Branch Cashier
Premiumbikes Corporation
08.2019 - 03.2021
Data Analyst
Savant Technologies, Inc.
03.2015 - 03.2019
Cashier-Billing Department
Makati Medical Center
04.2009 - 10.2011
Associate Software Engineer - Project Assistant
Accenture Philippines
06.2008 - 01.2009
Reservation Officer
PICO Travel & Tours
04.2007 - 04.2008
Cashier - Store Custodian
Access Beauty Salon
01.2006 - 02.2007
Service Crew
Burger Machine
01.2006 - 05.2006
Service Crew - Cashier
Freemont Foods Corporation - Jollibee
04.2005 - 09.2005
Bachelor of Science in Commerce - Major in Data Processing
Kabankalan Catholic College
06.2004 - 04.2005
Part-Time Receptionist and Housekeeping
Justin's Guest House
06.2001 - 05.2003
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