CHERLAINE LUSABE ELISES
Kananga, Province Of Leyte
Summary
Experienced Customer Service Specialist with 18 years in the BPO industry, including roles as Customer Service Representative, CSR II, Fraud Analyst, and Advisor II Blended Support. I am motivated, communicative, and results-driven, with strong problem-solving and organizational abilities. Known for my positive attitude and eagerness to quickly learn new applications and processes, I strive to become fully equipped for any required tasks. I am dedicated and passionate about my work, and consistently aim to be a valuable asset to any organization I join.
Professional advisor with strong focus on achieving results and fostering team collaboration. Skilled in strategic planning, problem-solving, and client relationship management. Known for adaptability and reliability in dynamic environments. Prepared to deliver impactful solutions and drive success in any advisory role.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Advisor II, Blended Support
CONCENTRIX (Work from Home)
12.2021 - 10.2025
- Account: YNAP (Net-a-Porter, MR Porter, The OUTNET) Italy-based
- Alabang-Zapote Rd
Customer Service Representative/Fraud Analyst
WIPRO
09.2013 - 09.2021
- Account: Best Buy- (Online Gadget/Appliances store) US-based
- Tel #: (032) 230 1000
Tier II Customer Service Representative
Teletech
12.2007 - 09.2013
- Account: HP Home & Home Office (Online Computer Store-US Based)
- The company office is now relocated to Ayala Business Park and IT Park
- Phone #: 0977 023 5452 FLB Building Ayala Business Park
ESL Teacher
MDL
05.2007 - 07.2007
ESL Teacher
Native Club Philippines (Closed)
02.2006 - 12.2006
Education
Bachelor of Arts - Mass Communication Major in Broadcast Media
University of San Jose-Recoletos
Cebu City01-2005
High School - undefined
Kananga National High School
Kananga, Leyte01-2001
Elementary - undefined
Kananga Central School
Kananga, Leyte01-1997
Skills
- Analytical thinking
- Time management
- Critical thinking
- Written communication
Accomplishments
- Declamation (1st Placer) during High School
- Table Tennis Player (2nd Placer) during High School
- Table Tennis Player, Bronze Medalist during College
- Member of the Campus Ministry Office during College
- Member of SACRED (school political party) during College
- Promoted as a Tier 2 Customer Service Representative in Teletech
- Promoted as Fraud Analyst at Wipro
Certification
General Virtual Assistance
Data Entry
Lead Generation
Canva Basic Graphic Design
Social Media Management
Facebook Advertising
Timeline
Advisor II, Blended Support
CONCENTRIX (Work from Home)
12.2021 - 10.2025
Customer Service Representative/Fraud Analyst
WIPRO
09.2013 - 09.2021
Tier II Customer Service Representative
Teletech
12.2007 - 09.2013
ESL Teacher
MDL
05.2007 - 07.2007
ESL Teacher
Native Club Philippines (Closed)
02.2006 - 12.2006
Elementary - undefined
Kananga Central School
High School - undefined
Kananga National High School
Bachelor of Arts - Mass Communication Major in Broadcast Media
University of San Jose-Recoletos
OJT Experiences
- DYAR Campus Radio Station (DJ for Evening Love Drive for FM)
- (Program Host for “Tabang sa Panginabuhi”) for the AM program
- Bantay Radyo Cebu (Field Reporter)
- RPN 9 (Field Reporter)
- Concepts and More (Event Organizer) Ayala Business Park, Cebu