Summary
Overview
Work History
Education
Skills
Timeline
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Cherish Mae Dela Peña

Cherish Mae Dela Peña

Quezon City,Philippines

Summary

Skilled in VIP Guest Relations and Public Speaking. Manages event & promotions to ensure flawless execution, enhancing guest experiences. Cultivates positive relationships with clients and partners to support business growth.

Overview

7
7
years of professional experience

Work History

Senior Host

Melco Resorts & Entertainment (COD Manila)
Paranaque City, Philippines
07.2023 - Current
  • Planned, executed and oversaw daily resort and casino marketing promotions and events to enhance guest engagement.
  • Hosted raffle draws, tournaments and exclusive events as emcee.
  • Delivers personalized support to high-value players by managing requests and ensuring exceptional service.
  • Ensured seamless event execution by orchestrating logistics, venue selection, F&B, lighting, key visuals, performers, guestlist and on-site support.
  • Managed SMS blasts and mobile application content to inform and attract target audiences.
  • Collaborated with cross-functional teams and external partners, brands and vendors.
  • Prepared project documentation such as legal documents, proposals, financial forecasts and report summaries.

Customer Service Representative

Global Payments
Quezon City, Philippines
06.2021 - 06.2023
  • Coordinated closely with business owners and managers to address concerns regarding daily card transactions.
  • Provided recommendations and solutions to ensure smooth and efficient card payment operations for businesses.
  • Assisted clients in resolving technical issues related to card readers and addressed other account-related concerns.
  • Managed email communications by providing necessary information and conducting timely follow-ups with clients.
  • Mentored and supported newly onboarded team members by providing guidance, coaching, and operational assistance.

Customer Service Representative

Concentrix
Quezon City, Philippines
08.2019 - 06.2021
  • Conferred with clients about concerns with products and services.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Drive sales to increase company profit and meet expected targets.
  • Addressed technical difficulties by quickly identifying and troubleshooting client issues.
  • Oversaw payment collections and administered leasing agreements, ensuring compliance with company policies and client requirements.

Education

Bachelor of Science - Tourism Management

Colegio de San Lorenzo
Quezon City
01-2019

Skills

  • Event Coordination
  • Public Speaking
  • Resorts & Casino Marketing
  • VIP Guest Relations
  • Vendor & Partner Coordination
  • Cross-functional Collaboration
  • Project Documentation
  • Budget Management
  • Attention to Detail

Timeline

Senior Host

Melco Resorts & Entertainment (COD Manila)
07.2023 - Current

Customer Service Representative

Global Payments
06.2021 - 06.2023

Customer Service Representative

Concentrix
08.2019 - 06.2021

Bachelor of Science - Tourism Management

Colegio de San Lorenzo
Cherish Mae Dela Peña