Skilled in VIP Guest Relations and Public Speaking. Manages event & promotions to ensure flawless execution, enhancing guest experiences. Cultivates positive relationships with clients and partners to support business growth.
Overview
7
7
years of professional experience
Work History
Senior Host
Melco Resorts & Entertainment (COD Manila)
Paranaque City, Philippines
07.2023 - Current
Planned, executed and oversaw daily resort and casino marketing promotions and events to enhance guest engagement.
Hosted raffle draws, tournaments and exclusive events as emcee.
Delivers personalized support to high-value players by managing requests and ensuring exceptional service.
Ensured seamless event execution by orchestrating logistics, venue selection, F&B, lighting, key visuals, performers, guestlist and on-site support.
Managed SMS blasts and mobile application content to inform and attract target audiences.
Collaborated with cross-functional teams and external partners, brands and vendors.
Prepared project documentation such as legal documents, proposals, financial forecasts and report summaries.
Customer Service Representative
Global Payments
Quezon City, Philippines
06.2021 - 06.2023
Coordinated closely with business owners and managers to address concerns regarding daily card transactions.
Provided recommendations and solutions to ensure smooth and efficient card payment operations for businesses.
Assisted clients in resolving technical issues related to card readers and addressed other account-related concerns.
Managed email communications by providing necessary information and conducting timely follow-ups with clients.
Mentored and supported newly onboarded team members by providing guidance, coaching, and operational assistance.
Customer Service Representative
Concentrix
Quezon City, Philippines
08.2019 - 06.2021
Conferred with clients about concerns with products and services.
Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Drive sales to increase company profit and meet expected targets.
Addressed technical difficulties by quickly identifying and troubleshooting client issues.
Oversaw payment collections and administered leasing agreements, ensuring compliance with company policies and client requirements.