Cherished Aras
Quezon City
Summary
Dedicated customer service professional with billing experience and strong problem-solving skills. Skilled in addressing inquiries, clarifying charges, and delivering clear and accurate information with empathy. Fast learner, adaptable in high-pressure environments, and committed to providing efficient resolutions and outstanding customer experiences while supporting company goals.
Overview
6
6
years of professional experience
Work History
Billing Customer Service Representative
Afni Philippines, Inc.
04.2023 - 09.2025
- Handled customer billing inquiries by explaining sudden changes or high charges, providing bill breakdowns and reasons, and delivering the best possible resolution
Associate (Operations – Relocation Account)
WNS Global Services Philippines Inc.
03.2022 - 03.2023
- Assisted customers with relocation, coordinated service requests, resolved inquiries, and ensured smooth end-to-end support in compliance with client policies.
Customer Service Representative
Inspiro Relia, Inc.
10.2019 - 05.2020
- Processed orders, coordinated product replacements, and assisted with purchases while ensuring accuracy and a positive customer experience.
Education
Bachelor of Science - Entrepreneurship
Quezon City University
01.2024
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APEC Schools - V.Luna
01.2019
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Commonwealth High School
01.2017
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Doña Juana Elementary School
01.2013
Skills
- Customer Service & Billing Support
- Order Processing & Service Coordination
- Problem Solving & Resolution
- Communication & Interpersonal Skills
- Time Management & Multitasking
- Flexibility & Adaptability
- Basic Computer Skills
Language
Filipino
English
Timeline
Billing Customer Service Representative
Afni Philippines, Inc.
04.2023 - 09.2025
Associate (Operations – Relocation Account)
WNS Global Services Philippines Inc.
03.2022 - 03.2023
Customer Service Representative
Inspiro Relia, Inc.
10.2019 - 05.2020
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APEC Schools - V.Luna
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Commonwealth High School
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Doña Juana Elementary School
Bachelor of Science - Entrepreneurship
Quezon City University
References
- Jennica Rose, Alvarez, Tech Coach, +63 919-335-7414, Afni, Inc.
- Desa Leen, Bonzon, Office Clerk, +63 936-175-7210, Mega World
- Gelah Anne, Villanueva, Chat Support, +63 998-722-2884, Frontrow International
- Regielyn, Burguillos, Office Staff, +63 910-677-5496, VCTS Philippines Inc.
- Maria Cecilia, Corteñas, Service Crew, +63 976-344-3527, Mcdonalds